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CRM Watchlist 2012 Winners - The Generalists

CRM Watchlist 2012 Winners – The Generalists

Now we get into the hardscrabble stuff. The winners reviews in their sort of appropriate categories.
Today, we start with the generalists. These are the ones who provide more than just one of the pillars of CRM (sales, marketing, customer service) and, in two of the three cases, CRM itself is just one of their offerings in a larger enterprise suite.

CIO view: Three truths that bridge the great divide

CIO view: Three truths that bridge the great divide

Photo credit: “Conversations in Silos” by Michael Krigsman This post summarizes my remarks to a group of senior government leaders embarking on an innovative and ambitious plan to improve health care delivery in their state. A key issue is fostering communication and collaboration between business stakeholders and IT. Statistics tell us that almost 70 percent […]

Friday Rant: The Personal Benefits of Writing

Friday Rant: The Personal Benefits of Writing

I write a lot. Probably more than 99% of people I know. For a while, I thought a lot of my output had to do with really enjoying the intellectual and analytical exercise of putting thoughts on paper. From casual blogs, essays and rants…