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By Jeff Nolan on March 2, 2012
At the Facebook Marketing Conference yesterday the company made some pretty big announcements, one of which concerned app developers like Get Satisfaction, which is the move to the Timeline interface on Brand Pages. “The goal is to make Pages more engaging and more social,” said Gokul Rajaram, Facebook’s product director for ads. This is good [...]
By Phil Fersht on March 2, 2012
We caught up Mark Stiffler the founder and CEO of Synygy recently to get his take on what Business Platforms mean to his company and ask him about some of the shifts that are occurring in the market.
By Denis Pombriant on March 2, 2012
This article on computer security in the New York Times earlier this week got my attention and impressed the heck out of me. I know security is not my usual gig (boy do I know that!) but when something this good comes along, I just have to write about it because writing about technology is [...]
Best Practices: From First To Worst – Continental In A Post United World, Lessons In Next Gen Customer Experience
By R "Ray" Wang on March 2, 2012
Multiple Respected Research Survey Results Confirm Frequent Flyer Observations It’s official. In multiple respected customer experience research reports that cover the airline industry, the results are in. Despite the numerous attempts by CEO Jeff Smisek to gloss over the issue with increasingly slicked up, feel good, on board welcome ads, Continental’s customer satisfaction numbers have [...]
Posted in Business, Featured Posts | Tagged airlines, Arrogant CEOs, Atmosphere Research, Bruce Temkin, CEO, Constellation Research, Continental, Customer Experience, customer experience management, CXP, Failures, From First To Worst, From Worst To First, Henry Harteveldt, Jeff Smisek, Next Gen Customer Experience, R "Ray" Wang;, rwang0, social business, Social CRM, Social Enterprise, Social Media, social media monitoring, social service, social technologies, socialytics, Temkin Group, travel, United, United Airlines, United Holdings | 2 Responses