Enterprise gamification: Will it drive better business performance?
Concepts from the gaming industry have become increasingly useful as a way of improving and optimizing how we get work accomplished for our businesses. While many in the enterprise world may not be ready to adopt these ideas yet, gamification increasi…
CRM Idol 2012: The Second Season is Here! Cue the Music.
Okay, I’m done teasing. Without further ado, welcome to CRM Idol 2012. The submission period opens today. We are pumped and we are ready to roll this year. Without saying this to hype it (mostly), we think that this, our second season, will be more exciting and bigger than last year – and have more [...]
Driving Business Outcomes — Vocabulary Shapes Our Thinking On Analytics
The Yiddish Of My Youth Still Shapes My Thinking In a previous post, I focused on the most fundamental metrics for measuring the impact of changes in HRM, presumably intended as improvements, on revenues and profitability. Hopefully, I succeeded in offering no-nonsense, strictly financial metrics. Focusing on changes in revenues and profitability per agreed measures of workforce effort provides a [...]
Real Business Transformation
I managed a few minutes out of my schedule last week to stop by the Yammer Tour event in San Francisco. I was in San Francisco doing a keynote for sugarCRM’s user event and luckily the events overlapped. As I…
Government Cloud Raises Questions
I was surprised by the Salesforce.com announcement coming out of the company’s road show, Cloudforce Washington this week. In the nation’s capital the company announced Government Cloud, which is just what you’d think it is if you’d been following Salesforce at all. Beginning this summer, the company plans to deploy a secure and separate infrastructure [...]
Business, Social Business and Beyond…
There are lots of businesses. Only a few have successfully found a way to be great social businesses, too. Sadly, even fewer still know how to listen to the the process improvement suggestions of their customers.
Linking External Social Presence To Core Business Processes
I gave the Monday afternoon keynote at Appian World 2012 last week on the topic of the impact of social technologies on the enterprise, with a particular focus on how social features and exposure are changing our business processes. I’ll post the entire presentation online – I’m thinking of recording a re-creation of my presentation [...]
SugarCon A Big Success for SugarCRM
SugarCRM held its user conference, SugarCon in San Francisco last week and by most measures it was a big success. The event, shoehorned into the Palace Hotel, will begin moving around next year settling in New York where it will attract a larger crowd, including many more customers and fans from Europe before possibly hopping [...]
Social business around the world
We often think of social business as primarily a Western phenemenon, my trip last week across Asia and Eastern Europe shows that it’s truly global, and sometimes quite different when it comes to platforms, business models, and expectations.
Announcing Social Business By Design: The Strategic Guide to Enterprise Social Media
Our new business strategy book has just been published by Jossey-Bass this week and is now available in print and e-book online. It will also be in bookstores near you — depending on your specific locale — within the coming weeks. Co-authored by myself and Dachis Group Chief Strategy Officer Peter Kim, we have carefully [...]
