Government Cloud Raises Questions
I was surprised by the Salesforce.com announcement coming out of the company’s road show, Cloudforce Washington this week. In the nation’s capital the company announced Government Cloud, which is just what you’d think it is if you’d been following Salesforce at all. Beginning this summer, the company plans to deploy a secure and separate infrastructure [...]
Business, Social Business and Beyond…
There are lots of businesses. Only a few have successfully found a way to be great social businesses, too. Sadly, even fewer still know how to listen to the the process improvement suggestions of their customers.
Linking External Social Presence To Core Business Processes
I gave the Monday afternoon keynote at Appian World 2012 last week on the topic of the impact of social technologies on the enterprise, with a particular focus on how social features and exposure are changing our business processes. I’ll post the entire presentation online – I’m thinking of recording a re-creation of my presentation [...]
SugarCon A Big Success for SugarCRM
SugarCRM held its user conference, SugarCon in San Francisco last week and by most measures it was a big success. The event, shoehorned into the Palace Hotel, will begin moving around next year settling in New York where it will attract a larger crowd, including many more customers and fans from Europe before possibly hopping [...]
Social business around the world
We often think of social business as primarily a Western phenemenon, my trip last week across Asia and Eastern Europe shows that it’s truly global, and sometimes quite different when it comes to platforms, business models, and expectations.
Announcing Social Business By Design: The Strategic Guide to Enterprise Social Media
Our new business strategy book has just been published by Jossey-Bass this week and is now available in print and e-book online. It will also be in bookstores near you — depending on your specific locale — within the coming weeks. Co-authored by myself and Dachis Group Chief Strategy Officer Peter Kim, we have carefully [...]
Four Myths About the Indian IT-BPO Industry
From zero to over $50 billion in 20 years. That’s been the meteoric rise of the Indian IT-BPO industry. For an industry of such significance, to India and the world, it is not very well understood outside the industry. Perhaps because it doesn’t manufacture a physical product. Or perhaps because it is such a new [...]
Big Data = BI + ADD
Big Data is Business Intelligence plus Attention Deficit Disorder? That’s gotta be linkbait of an order I’ve not used since my NoSQL is a Premature Optimization post. What’s up with that? I just got done attending Jeff Kaplan’s excellent Cloud BI Summit at the Computer History Museum. It was a very enjoyable event and it [...]
Inforum: The Enterprise Climbers
Bill Starke’s sculpture in the lobby of the Hyatt in Denver I stayed at this week is a good metaphor for the changing enterprise software industry. In general, everyone treats SAP and Oracle as the pursued, and SaaS vendors as the pursuers. Infor is generally talked about as a list of 70,000 customers on every [...]
New Research: Supplier Information Management Technology Fundamentals (For Newbies AND Pros)
Spend Matters continues to cover the supplier management market with greater frequency, depth and enthusiasm than all of the other analyst and media outlets combined. For some, supplier management (including supplier diversity, supplie…
