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By Esteban Kolsky on July 11, 2012
First off, both companies are clients of mine – and fairly active clients. Second, I have a very long history with KANA; I covered them at Gartner and I worked for a wholly-owned subsidiary of KANA for about a year when I left Gartner (eVergance, later became KANA Professional Services). I continue to cover them [...]
By Denis Pombriant on July 11, 2012
It’s a slow week with lots of people on vacation. I am on a plane heading to San Francisco to shoot a video with Zuora but judging by the number of screaming children under five on the plane I would say that I am in the minority on this one. No matter, they’re cute and [...]
By Steve Mann on July 11, 2012
A recent Gallup poll states that 71% of employees at US organizations are not engaged in their jobs. Oh man. What’s also fascinating about this poll is that highly educated and middle-aged workers are less likely to be engaged. So…
By Michael Krigsman on July 11, 2012
The nature of cloud development can help CIOs climb higher on the business value chain.