KANA Acquires Sword Ciboodle: My Very Long (but Insightful) Take
First off, both companies are clients of mine – and fairly active clients. Second, I have a very long history with KANA; I covered them at Gartner and I worked for a wholly-owned subsidiary of KANA for about a year when I left Gartner (eVergance, later became KANA Professional Services). I continue to cover them [...]
Like a Virgin
It’s a slow week with lots of people on vacation. I am on a plane heading to San Francisco to shoot a video with Zuora but judging by the number of screaming children under five on the plane I would say that I am in the minority on this one. No matter, they’re cute and [...]
Enterprise 2.0 and Employee Passion
A recent Gallup poll states that 71% of employees at US organizations are not engaged in their jobs. Oh man. What’s also fascinating about this poll is that highly educated and middle-aged workers are less likely to be engaged. So…
Cloud basics: Iterative development and the CIO’s quest for value
The nature of cloud development can help CIOs climb higher on the business value chain.
