Leadership: A short primer on doing the right thing in business
Learn to become a mensch and embody the qualities of inspired leadership.
Thoughts and Teases on Business, Customers and Heterogeneous Things
This is a teaser of posts to come on some of the work and thinking I’m doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Con…
The IBM CEO Study: The Directors Cut
Francis Ford Coppola edited plenty in the Director’s version of his classic The Godfather. The studio made him add almost 50 minutes back to the movie when it was released. I smiled when Jon Reed shared with me IBM’s CEO Study (register here for a copy). It is a nice read, but I would love [...]
