Enterprise software: Beware the loud voices of charlatan thought leaders
Beware of advisors who lack experience and give you bad advice. Never hesitate to ask consultants, analysts, and other thought leaders the tough questions.
SAP Goes Social
It’s turning into a big news week for enterprise social network (ESN) software, first Yammer’s 1st user conference, YamJam12, and then a very interesting announcement from SAP. SAP has, in the past at least, not really exhibited a great deal…
YamJam12
I spent the last couple of days attending Yammer’s first ever user conference in San Francisco along with an engaged set of Yammer customers and partners. The event had a lot of energy and particularly for a "1st" version, was…
The information age fallacy
Humanity has developed by leap and bounds – when we learned to fish the new ample source of protein increased the human chance of survival and forwarded our development, we became smarter and stronger over time. With fire we started…
Does anybody have leverage with Apple?
responds Dan Hesse of Sprint to Charlie Rose in this interview
Wow, I never thought I would hear a telecom CEO say that about any device maker. It is the new reality as I wrote in my recent book:
Prior to Apple introducing the iPhone, carriers pai…
There’s Sand(y) in the Machine
Well, the good news, as I survey the neighborhood on the day after is that we survived. Boston had its moments with more than a quarter million homes without power, but it is nothing compared to the reality of New York City and environs. We were relatively lucky on this one. As I write this [...]
Conferences, comedy, clouds and contracts.
Continuing my attempts to bring Shakespeare into as many posts as I can…. Let specialties be therefore drawn between us, That covenants may be kept on either hand. (Taming of the Shrew II. i. 127-8) A couple of weeks ago, I presented at the HR Technology Conference in Chicago, the topic being SaaS Contracts: how not to [...]
Transforming Noise into Signal: Isolating Social Business Results
One of the biggest obstacles I see that businesses engaging in social media have today is clearly understanding the effect their efforts — particularly in externally facing processes such as marketing — are actually having. There are a number of reasons for this and together they conspire to create an environment that leads to uncertainty [...]
Waiting to play: Overcoming ‘The CIO Paradox’
CIO’s face significant challenges regardless of their skill, experience, and ability. Learn how to align with the business to drive innovation and transformation.
Great Customer Service Is Simple!
Nothing exposes you more viscerally to great or lousy customer service than what you experience on a long-planned and much-needed vacation. And when you’re paying the bill, with your precious free time and money, all your senses are on full alert for any delta between what you need or want and what you get. So it’s no surprise [...]
