Gartner iBPMS MQ Published
After something of a delay, and a great deal of consternation in the industry about this “new” BPMS magic quadrant, Gartner has finally published their magic quadrant for Intelligent Business Process Management Suites (iBPMS). Having had my fingers slapped in the past for publishing excerpts (which should be considered fair use), I won’t ruin the [...]
Analyzing Social Analytics
Social (media, technologies, applications) continues to penetrate the corporate world. To date the penetration has primarily been driven by the demand to take advantage of Facebook’s massive reach and enable companies to get closer to their customers. More recently, companies started taking similar advantage of Twitter, LinkedIn and Google+. The quick adoption of social by [...]
The 2012 Social CRM Tragic Quadrant
Last week the respected industry analyst firm Gartner Group released their 2012 Social CRM Magic Quadrant. For those of you who follow these proclamations, the inside baseball crowd, the MQ is an event unto itself and despite what anyone would suggest, it really is all about the 2×2 chart. The methodology of the MQ is [...]
A Pictorial Tale of Two Conferences (and more)
Recently I’ve attended two conferences two weeks apart in San Francisco, and the difference in style is shocking. One did not even feel like a conference, rather a Festival – Woodstock, Mardi Gras, SXSW – your pick:-) The other a decidedly more “closed” traditional corporate conference, so much so, that fellow commentators actually compared it [...]
Oracle OpenWorld 2012 So Far
I’ve been at OpenWorld for two days as I file this but so far, I have little CRM oriented material. CRM really kicks in on Wednesday when the company focuses on CX or customer experience the moniker that Oracle has given to much of its CRM focus. CX is good for what Oracle is about [...]
