Waiting to play: Overcoming ‘The CIO Paradox’
CIO’s face significant challenges regardless of their skill, experience, and ability. Learn how to align with the business to drive innovation and transformation.
Great Customer Service Is Simple!
Nothing exposes you more viscerally to great or lousy customer service than what you experience on a long-planned and much-needed vacation. And when you’re paying the bill, with your precious free time and money, all your senses are on full alert for any delta between what you need or want and what you get. So it’s no surprise [...]
Meg Whitman and Ginni Rometty in 2016
We are at a historic point in the industry’s evolution. Two strong and accomplished ladies are leading our biggest and most iconic tech companies, HP and IBM. As I read and heard about Meg Whitman at Gartner’s event in Orlando and about Ginni Rometty at an IBM event for CMOs in Paris last week, I [...]
Is Salesforce the new Oracle? Does it matter?
Early in its history, Oracle started out as a fast-growing database start-up, becoming a case study in Geoffrey Moore’s classic Silicon Valley entrepreneur’s textbook, Crossing the Chasm. It was only later that it added an enterprise application stack and assorted platform components to eventually become the ungainly behemoth we know today. Is Salesforce.com following a similar [...]
