Enterprise IT : Future Proofing Vs Failure Proofing – Part II
Look at this – like the proverbial death by thousand cuts – the cloud services can really disrupt the carefully laid out enterprise IT strategy much to the discomfort of the IT department – the disruption can range from enterprise IT strategy leading to shared services mechanisms. Everything changes from sourcing to provisioning to metering [...]
Is Customer Service the New Marketing?
Is Customer Service the New Marketing? In today’s Yelpified-social media saturated world, consumers have become increasingly numb to traditional marketing efforts. This trend has caused diminished returns for advertising, PR and other marketing methods, while word of mouth and customer recommendations increase in value. So, are we nearing a time when investing in a [...]
How social data is changing the way we do business
It’s a familiar litany now, that the openness and transparency of social media will unleash a wide range of compelling outcomes for our organizations, if we’ll only embrace it. While there is little doubt that social media is one of the great phenomenons of our age, there are certainly those that think the hype surrounding [...]
How To Lose Credibility When Using Data
I have been saying for a while that data is the next big thing. No, not data by itself (which we have been talking about forever) or even “Big Data” (which is thankfully past the prime of hype and beginning to decline and going back to its maiden name: Data). We are talking about how we [...]
#SAPPHIRENOW – What Business does Social have?
SAPPHIRE NOW and SAP TechEd, the European version of SAPs flagship customer event starts tomorrow in Madrid. It’s my first time here since joining SAP this summer and I’m really looking forward to it. From my (social and collaborative) vantage point, European Events are very special. I’ve spoken at many of them over the last three [...]
The end of vaporware
It was a striking sight. It was end of day in last week’s Technology Summit after Workday had showed us countless demos of new functionality, when under non-disclosure they announced plans to develop a Recruiting module. It would be next-gen, not just applicant tracking, but would allow for candidate identification through traditional and social channels, [...]
A snapshot of enterprise cloud adopters at Workday Rising
Enterprise cloud applications vendor Workday, fresh from its recent IPO, held its annual convention this week. With many of its 350 customers and 200 prospects in Las Vegas for the event, it gave a good feel for the profile of the typ…
Trident Capital Update and Areas of Investment Interest
It has been awhile since I provided an update on our firm, the overall venture capital investment environment and some of the areas where we will be looking to invest during 2013. We recently met with our SaaS and Internet advisory boards so it was a good time to reiterate our firm’s investing posture, assess the performance [...]
