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By Phil Wainewright on November 21, 2012
I have always disliked the term ‘software-as-a-service’ because to my mind it misses the point. No one (except for a few code-crazed developers) actually wants software, either as a product or as a service. It’s a means to an end. What people actually want are answers, results and outcomes. Therefore, what they want delivered from [...]