Can Yahoo ever be a leader?
Although the company is assured a place in Web history, Yahoo over the years has always seemed to have the role of reflecting conventional wisdom about the Web rather than changing people’s perceptions of what’s possible. No wonder Om Malik believes its glory days are over. Yahoo’s first iteration, back in 1994, was as a [...]
The Gap: System and process errors disrupt shopping experience
As author of the Beyond IT Failures blog, I am no stranger to problems that cause endless hassle to consumers, although usually I describe situations that happen to others. Today, however, I can offer a first-hand account of system errors at clothing retailer, Gap Inc., which owns major brands Gap, Banana Republic, Old Navy, Piperlime, [...]
