Lessons in Customer Service: I Come to Praise United, Not to Bury It
United Airlines has hardly been a paradigm of excellent customer service. Most of the time they do what could only be called a nasty job of it. However, once in awhile, in adverse circumstances, in context, they get it right and it becomes a lesson in…
The big disruption opportunity in book publishing
Apple says it has written $ 6.5 billion in royalty checks to iOS apps developers in the last few years. While my book had a section which shows the distribution of those checks is uneven, and this NY Times article in its series on the iEconomy confirms “A quarter of the respondents said they had made less [...]
Less boardrooms, more dinner tables.
People have become really good at pitching. The art has turned in to a bit of a science and if you do ever find yourself in front of a room of people it is par for the course for you to “nail it”. The pitch, it seems, is dead media. It’s time to stop obsessing with [...]
2013 Data Resolution: Avoid Architectural Cul-de-Sacs
I had an inquiry from a client using packaged software for a business system that is built on a proprietary, non-relational datastore (in this case an object-oriented DBMS.) They have an older version of the product – having “failed” with a recent upgrade attempt. The client contacted me to ask about ways to integrate this OODBMS-based [...]
Market Maker 1:1: Steve Miranda, Oracle Fusion Applications Update – The Inside Story
The Inside Story On Oracle Fusion Apps At The End of 2012 Constellation sat down with Steve Miranda, Oracle’sExecutive Vice President of Oracle Applications Product Development to discuss the state of Oracle Fusion Apps in a no-holds barred honest conversation about what’s working, what’s not, and what to look forward to in 2013. R “Ray” [...]
