VoIP and Other Communications Tools
Back in 2008 we started publishing extensively on the notion of Peak Oil and its pending and growing effect on business and life in general. Peak Oil is the theory (and theory trumps hypothesis or just plain opinion) that there is only so much oil in the ground and that you can only extract it [...]
Win8 like a first time visit to WalMart
I have been playing with my Win8 Ultrabook for the last week, gradually exploring its features. My friend Louis Columbus tells me Microsoft has bought into “Personas” in its development philosophy simulating how different roles navigate its software. I think they forgot one persona – that of a tourist who enters a US WalMart on [...]
Social media’s rocky road in business
Those who track the online discourse on enterprise social media are surely aware that the trough of disillusionment is likely at hand. Yet the dreaded industry trough, brought about by the over-heated promises and inflated expectations bandied about from just about every quarter — including thought leaders, journalists, vendors, and yes, even end-users themselves — [...]
If You Have More Than Three Priorities, You Have No Priorities
Some rights reserved by hockadilly One of my favorite sayings (with apologies to Jim Collins, author of From Good to Great) is: “If you have more than three priorities, you have no priorities.” I literally use this to run my business life – every year, my team and I agree on three high-level strategic priorities for the [...]
Re-thinking the Service Paradigm
I have been known to do things for money. I bet you have too, but doesn’t it sound funny to put it that way? I just got off a phone briefing with freshdesk, an Indian company with a subscription customer service and support system that they refer to as a help desk. Freshdesk’s got most [...]
Hire the Right Type of VP Marketing — Or You’ll Just End Up With a Bunch of Blue Pens with Your Logo On Them
Apologies to all those to whom this is already well known. But, I know many of you have never hired a head of marketing before. And as soon as you get your MSP (Minimum Sellable Product) out the door, and you’ve got your first 10 customers under your belt — you’re probably going to want [...]
