CRM 2012 Forecast–The Era of Customer Engagement Begins
I have to tell you up front – this is not strictly a forecast. There are elements of a forecast – a few likely trends for 2012 are embedded in the piece. But just so expectations are clear, this is more of an assessment of what I think is an important shift in Social CRM [...]
Social Business Predictions for 2012
It’s that time of year again. Enterprise social media has had an impressive ramp-up in 2011 as well as being well-poised for a banner year in 2012. However, along the way, social business has become a very broad topic indeed, covering a wide range of topics that ranges from social marketing and Social CRM to [...]
2012 Predictions
It’s the time of year when predictions are thrown out left and right, so in keeping with the spirit I have put together a list of things I would like to see happen in the year ahead. The Business of Social Networks: We have seen a coalescing of business models form around social networks and [...]
Coming in 2012 or Not, Predictions for the New Year
There was an interesting article in the January 2012 edition of Vanity Fair a magazine I’ve come to enjoy though for many years regarded as another of those things my wife would like more than me. But VF carries an interesting blend of current events and politics as well as the glossy pictures and stories [...]
