Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
Day One Of NetSuite Suiteworld 2011
Some of the most interesting things I heard from Suiteworld day 1: “Let’s face it, no one wants to do accounting in the cloud, they want to do business processes.” From Zach Nelson’s morning Keynote yesterday. He’s right. Selling accounting in the cloud is silly. Selling a business process that includes vendors, customers, partners [...]
A tale of two FAO markets: Accenture dominates the enterprise, while IBM sneaks up on the mid-market
One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements.
“Cloud BPO”? C’mon… stop talking cobblers
“Cloud BPO” is, simply put, a load of nonsense. The core fulcrum processes of BPO are the toughest to move into the Cloud, and only the small-to-medium business sector is going to enjoy any modicum of success of moving genuine “BPO” processes, such as…
Monday’s Musings: Thoughts On How Indian Infotech Companies Can Lead Instead Of Follow
Disruptive Technologies Remain Top Of Mind Among Business Technology Leaders It’s always a privilege and a pleasure to reach out to clients and prospects around the world. For those tracking my location, I’ve been in London, San Francisco, and Mumbai over the past 9 days. The conversations have ranged from social business and enterprise 2.0 [...]
Are BPO newcomers running out of gas?
We’ve been wallowing in white papers, plied with PowerPoint and overwhelmed with oratory, but despite all the chest-pumping, the very latest market picture of F&A BPO sends us one very clear message: the market remains dominated by a small handful of established service providers, while the market entrants of recent years have struggled to make a [...]
What’s the cloud? Ask a ten-year old.
In this fun and interesting video, huge consulting firm, Accenture, asks ten-year old kids what they think of cloud computing.
Cutting to the chase with Capgem’s Chris Stancombe
Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he help…
Accenture Closes Ariba Services Acquisition
Earlier today, Ariba announced that it closed the sale of its consulting (process, operations consulting/sourcing services, not technology implementation) assets to Accenture. Ariba and Accenture are positioning the deal as “givin…
Friday Rant: The FreeMarkets Legacy: Accenture’s Gain, Ariba’s Loss
Eleven years ago, about two hundred of us were averaging 14+ hour days in a Class B office building in Pittsburgh, intent on changing the sourcing and procurement world. Thanks to a strong vision and the ability to raise enough ca…
