By Phil Fersht on March 11, 2012
Business Platforms are supposed to represent the “fusion of the benefits provided by standard business processes, Cloud computing and SaaS in a singular managed service delivery model”. Well… you’ve heard all the hype about “Business Platforms”, now it’s time for the real talk, so please join us for our webcast on March 14th at 10:00 AM ET,
Posted in Business | Tagged BPO, business platforms, centro, Cloud, Cloud Computing, cognizant, Enterprise Irregulars, hp, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, SaaS, Security and Risk, Sourcing Best Practises, The Future of Outsourcing | Leave a response
By Phil Fersht on March 2, 2012
We caught up Mark Stiffler the founder and CEO of Synygy recently to get his take on what Business Platforms mean to his company and ask him about some of the shifts that are occurring in the market.
By Phil Fersht on February 21, 2012
You may recall we’ve been a tad harsh on the municipality of Orlando over the years here on HfS, once even going as far as equating being middle-seated en route to the Floridian enclave as being stuck in purgatory all the way to the gates of hell. After many lost nights’ sleep trying to seek out [...]
Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Enterprise Irregulars, Outsourcing Events, Shared Services, social networking, Sourcing Best Practises, Sourcing Change Management, SSON | Leave a response
By Phil Fersht on February 16, 2012
Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th
By Phil Fersht on February 14, 2012
When I watch Oracle and SAP rapidly clean up whatever application is left on the market worth buying, my heart sinks for the future of the enterprise software business. For Oracle and SAP, it’s all about maintaing the status quo and growing their considerable license revenue streams. They know they have to be seen to embrace the Cloud, but all they really care about is protecting their customer bases and preventing upstart vendors sneaking in to disrupt their revenue model. And can you really blame them? It’s economics one-on-one…
Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, oracle, Outsourcing and Technology, sap, Taleo, The Future of Outsourcing | 1 Response
By Phil Fersht on February 6, 2012
As per usual, election year brings up the age-old argument about how to combat the “threat” of outsourcing. Isn’t now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact?
Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, economy, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, obama, Sourcing Locations, The Future of Outsourcing | 1 Response
By Phil Fersht on February 5, 2012
HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function.
Posted in Business | Tagged ACCA/HfS Research study into F&A Sourcing, BPO, Captives and Shared Services Strategies, Knowledge Process Outsourcing, Outsourcing Research, Sourcing Best Practises, Sourcing Change Management, The Industry Speaks: HfS surveys | Leave a response
By Phil Fersht on January 17, 2012
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing | Leave a response
By Phil Fersht on January 11, 2012
Time to fine-tune your multi-vendor strategy…
By Jason Busch on December 27, 2011
Please click here to see Part 1 and Part 2 of this series covering the latest from Capgemini.
In this post, we’ll dig into Capgemini’s current and planned technology offerings and strategy. To begin, IBX places its “cloud procurement”…