Business Model Disruption and Dealing with Change
A couple of recent events and some commentary around them got me thinking about the current state of business, the pressure to change and how companies respond to the need to change. Change impacts people and organizations in many different…
Freemium Mechanics
I read an interesting blog post by Ruben Gamez titled Why Free Plans Don’t Work. If you are interested in freemium business models or any of the variations on the theme, this is well worth reading however I take issue with a couple of points. First and foremost, Gamez uses a statistics breakdown (in %) [...]
Connecting Digital Strategy with Social Business and Next-Gen Mobility
How do the overarching digital strategies of today’s 21st century enterprise relate to social business and smart mobility? It’s a question I’ve been asked more and more frequently as these two major new trends become primary areas of focus in organizations around the world. The reality is today that large organizations continue to struggle with [...]
AWS Outage & Customer Readiness
Reddit, Foursquare, EngineYard and Quora were among the many sites that went down recently due to a rather prolonged outage of Amazon’s cloud services. On Thursday April 21, When Amazon Elastic Block Store (EBS) went offline, it took many of its Web and database servers depending on that storage down. With Amazon working aggressively to [...]
The Evolution of US Securities and Exchange Commission Rules
This week there was quite a bit of debate and discussion instigated by a letter from SEC Chairman Mary Schapiro to Rep. Darrell Issa, Chairman of the House Committee on Oversight and Government Reform that was a reply to a…
Connectivity Disrupting Traditional Models: Online Peer to Peer Commerce
As the world became more connected through the Internet in the 1990′s, many disruptive uses of this connectivity were tried and in some cases have grown into wildly successful businesses. One aspect of connectivity is the way it opens up…
The Cloud & Enterprises
This is in continuation of the previous note:Thomas Friedman makes the case that Value creation is becoming so complex that no single firm can master it without closely collaborating with a wide set of partners. John Hagel brings this up :” We are s…
Moving "Traditional" Online
I was reading the reports of Rupert Murdock’s upcoming online “newspaper” product and it started a mental thread that I think I need to pull a bit. I guess calling it an online newspaper isn’t exactly correct, if reports are correct, it’s a tablet app based (initially an iPad based) newspaper. Apparently Murdock / News [...]
Freemium 101: Customer Conversion
At Get Satisfaction we have had a freemium model from day 1, at then it was just free, no premium offerings existed so we’ve lived through a couple of key transition points and now are optimizing a model we know works. We have 2 primary channels to market, an enterprise business that mimics what every [...]
It’s Just About the Connections!
Ever feel like, as an industry (or industry analyst), that we make everything seem as complex as possible? I guess it makes sense, the more "technical" or more complex, the more you need us or IT or tech vendors or…
