Browse: Home / business process outsourcing
business process outsourcing
By Jason Busch on September 7, 2011
Even though Xchanging went through a period of transition during some accounting scrutiny in the UK this past year, their recently launched US BPO operation in procurement is gaining steam. Perhaps most important, their launch into thi…
Posted in Business | Tagged BPO, business process outsourcing, ibm, xchanging |
By Jason Busch on June 24, 2011
I had the opportunity to catch up with an old friend last week, an industry insider in the broader services market. After a summer cocktail, the conversation quickly turned to the blurring of lines between BPO, consulting and soft…
Posted in Business | Tagged BPO, business process outsourcing, Consulting, Enterprise resource planning, erp, sap |
By Jason Busch on May 17, 2011
We’re excited to announce the publication of a new Spend Matters Compass series research brief: Trapped by Procurement BPO? How to Pull Your Organization Out of the Mire. Authored by Phil Fersht, Founder and CEO, HfS Research and …
Posted in Business | Tagged business process outsourcing, Outsourcing, procurement, Procurement outsourcing, Research Report |
By Brian Sommer on April 29, 2011
Dr Pepper (full disclosure – my favorite beverage) had an ad campaign for years claiming their carbonated drink was “so misunderstood“. Over the years, I’ve encountered a number of technology and services firms whose reputation or brand stood for one thing but the company was actually something else altogether. NorthgateArinso (NGA) is somewhat in that camp. [...]
Posted in Featured Posts, Technology / Software | Tagged business process outsourcing, Convergys, Enterprise resource planning, HCM, HR, HRM, Human resource management, ibm, Northgare Arinso, PeopleSoft, sap |
By Naomi Bloom on April 15, 2011
Before Bill Kutik has a chance to tease me about the intensity (aka length and depth) of this post, be forewarned that there is serious “how to” material below. Every organization outsources parts of HRM, almost no matter how your define outsourcing. From using 3rd parties to do background checking or COBRA administration (both of [...]
Posted in Business, Featured Posts | Tagged BPO, business process outsourcing, HRM BPO, HRO, Human resource management, Human resources, Outsourcing |
By R "Ray" Wang on March 28, 2011
Many Services Firms Seek Unfair Advantages With Market Makers Service providers continue to battle it out in the über competitive market for large annual multi-million dollar contracts. Market makers who serve as sourcing advisors, (i.e. management consultants, analysts, or vendor specialists) often influence the outcome of large sourcing contracts and system integration projects. Consequently, more [...]
Posted in Business | Tagged Apps Strategy, BPO, Business process, business process outsourcing, Conflict of Interest, contract negotiations, contract strategy, corruption, it Services, IT services firms, IT Strategy, Monday's Musings, Monday’s Musings, procurement, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider, Sourcing, sourcing advisor, worst practices |
By Vinnie Mirchandani on March 11, 2011
I have been invited to moderate a customer panel on next-gen BPO at the Cognizant Community event next week. The theme of the conference is The Future of Work”. When I look at the wide range of industries represented on the panel, the economic models behind today’s BPO, the technologies which are influencing every business [...]
Posted in Business | Tagged Business process, business process outsourcing, Geoffrey Moore, Harvard Business Review, Michael Hammer, QR Code, reengineering |
By Phil Fersht on February 10, 2011
We’ve created an entirely new website for our research content, HfSResearch.com
Posted in Business | Tagged business process outsourcing, Outsourcing, research |
By R "Ray" Wang on January 4, 2011
Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation. Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to [...]
Posted in Business, Featured Posts, Technology / Software | Tagged 2011, 2011 Predictions, analytics, android, appliance market, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, best practices, bill of rights, brand monitoring, Business 2.0, business drivers, business intelligence, business process optimization, business process outsourcing, business requirements, business strategy, business technology, business value, CEO, CFO, CIO, Cloud, Cloud BPO, Cloud Computing, cloud integration, Cloud options, cloud security, Cloud Wars, CMO, collaboration software, Constellation Research, Consumer Tech, contract negotiations, contract strategy, Convergence, cost reduction, crm, CTO, custom apps, custom development, Customer Relationship Management, customer relationship management (CRM), DaaS, Data deluge, data integration, data quality, data stewardship, disruptive, disruptive technologies, Disruptive technology, early adoptions, Emerging Technologies, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, Facebook, future of business, Gov 2.0, gov20, Government Contracting, govtech, hybrid, hybrid deployments, ibm, information management, information management matrix, innovation, innovation insights, Internet of Things, IT budgets, IT services firms, IT Strategy, last mile solutions, Legacy Optimization, lessons learned, license fees, license management, license parking, license policy, license returns, line of business, maintenance, maintenance fees, management strategy, market strategy, marketing, microsoft, next gen, next gen apps, next gen cio, next gen CIO’s, next gen enterprise, next gen IT leaders, next generation, Next generation apps, NextGen, oracle, p2p, PaaS, pace of change, pace of technology adoption, packaged apps, Point of view, Private Cloud, Private Clouds, procurement, R “Ray” Wang;, relationship managmeent, relationships, Research Report, rwang0, SaaS, SaaS Bill of Rights, SaaS escrow, SaaS Integration, SaaS offensive, SaaS strategies, sales strategies, salesforce.com, sap, service economy, services based industries, social business, Social Business Software, social campaign tracking, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, Social Media, social media monitoring, social service, social support, social support insights, social technologies, software appliances, software as a service, software bill of rights, software contract reviews, Software Ecosystems, software escrow, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, SoftwareInsider, Sourcing, stack wars, subscription pricing, subscription revenues, technology adoption, technology budgets, technology partnerships, technology platforms, third party maintenancce, Third Party Maintenance, trends, two-tier ERP, Unified Communications, upgrades, usability, use cases, used software, user strategy, value, vendor strategy, vmforce, VMware, Web 2.0 |
By Jason Busch on December 17, 2010
In recent years, many Indian-based procurement BPO providers have made significant strides in building a global value proposition that extends beyond labor cost arbitrage. Some firms have been more successful than others, even tho…
Posted in Business | Tagged BPO, business process outsourcing, Capgemini, India, Infosys, procurement |
