Tidemark: Enterprise disruption in the cloud
Some observers believe the growing impact of cloud computing is limited to locating servers remotely and asking users to pay for software over time rather upfront. From this limited perspective, cloud computing is a back office function with minor impact on either business processes or end users. This simplistic and narrow view ignores the genuine [...]
Serendipity Happens… to Deliver Million$
As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a [...]
Gartner Keynote at Appian World: From Operational Excellence To Operational Resilience
The analysts are on the move this week: earlier in the week, we were all in Las Vegas for IBM Impact, now we’re all in DC for Appian World. I presented a BPM 101 session yesterday in the workshop day, and this morning Janelle Hill of Gartner is giving the opening keynote. I’ll be at [...]
Monday’s Musings: Putting An End To The Conflict Of Interest Among Some Sourcing Advisors
Many Services Firms Seek Unfair Advantages With Market Makers Service providers continue to battle it out in the über competitive market for large annual multi-million dollar contracts. Market makers who serve as sourcing advisors, (i.e. management consultants, analysts, or vendor specialists) often influence the outcome of large sourcing contracts and system integration projects. Consequently, more [...]
CIO backgrounder: Understanding packaged solutions
Packaged solutions are a direct response to customers demanding faster, lower cost, and higher value software implementations. This post explains why.
Reengineering Work: Obliterate AND automate
I have been invited to moderate a customer panel on next-gen BPO at the Cognizant Community event next week. The theme of the conference is The Future of Work”. When I look at the wide range of industries represented on the panel, the economic models behind today’s BPO, the technologies which are influencing every business [...]
Focusing on Adoption (exclusively) is a Dead-End
For an early adopter market, adoption in this space always seems to get a bad rap. Why is that? Because adoption is not the end-game. It’s the beginning. In the Council, the members are focused on changing hearts and minds and promoting the use of social tools in order to drive acceptance for a new [...]
Appian Tempo
I had a chance for an advance briefing of Appian’s Tempo release last week; this is a new part of the Appian product suite that focuses on mobility, cloud and social aspects of BPM for social collaboration. This isn’t a standalone social collaboration platform, but includes deep links into the Appian BPM platform through events, [...]
Five principles of sexy enterprise software
Most enterprise software is boring, despite playing an important (and often hidden) role in modern life. Here are five ways to make enterprise software sexy.
Time For Enterprise 2.0 To Get Enterprisey
The funny thing about “Enterprise 2.0”, or social business software, is that it’s not very enterprisey: yes, it is deployed in enterprises, but it often doesn’t deal with the core business of an enterprise. You hear great stories about social software being used to strengthen weak ties through internal social networking, or fostering social production [...]
