Call centre

Cloud transforming the business of customer service

Cloud transforming the business of customer service

By Phil Wainewright on November 12, 2010

Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to help them harness those trends.

Posted in Technology / Software | Tagged Call centre, customer service, Greg Gianforte, liveops, RightNow, RightNow Technologies, SaaS, software as a service | Leave a response

Oootsourcing done right?

Oootsourcing done right?

By Mark Crofton on February 16, 2010

Being a good Manhattanite, I’m a ZipCar member/customer. Just had to call customer service because I had an outstanding balance (hey, it’s call “float” – learned this thanks to my fancy MBA). Anyway, I just called the customer support line and a very friendly woman answered the phone and helped me quite quickly. Turns out [...]

Posted in Business | Tagged Call centre, Canada, customer service, Outsourcing, Technical support | 1 Response

Tags
Calendar
Comments

apple Ariba BPM Business Business Process Outsourcing (BPO) Cloud Cloud Computing collaboration conferences crm Current Affairs Customer Relationship Management Enterprise 2.0 enterprise applications enterprise apps Enterprise Irregulars enterprise software erp Facebook google ibm innovation iPad iPhone marketing microsoft netsuite oracle procurement SaaS salesforce.com sap social business Social CRM Social Media software as a service SoftwareInsider Software Insider Spend Management strategy supply chain technology Twitter Web 2.0 workday

Lindsey Marino: It is interesting to think of...
Why Oracle’s acquisition of Taleo shifts the innovation onus onto the service providers: ...
Jessica: Social Media could never replace...
Partners In Sublime: at Totango, who referred...
The White House Talks Supply Chain: When Supply Risk Becomes a National Security Issue (Part 2): ...
IT VOIR: Thank you, The information you shared...
Dennis Moore: Pratik - If SAP executes fully on...
Pratik: Hi Dennis, If SAP executes fully on its...
Putting Big Data into perspective – Part 1: Big Data roots and vision: ...
Dennis Moore: Rani - I wish I could! You should...