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Captives and Shared Services Strategies

Join us to debate the great outsourcing talent paradox

Join us to debate the great outsourcing talent paradox

By Phil Fersht on May 14, 2013

Cranking it up to Eleven (left to right)… Anoop, Henric and John You firm has incredible talent that performs miracles of heightened performance with your outsourcing relationships.  Your provider serves up boundless dollops of innovations that never cease to delight. Then don’t bother to tune in this coming Thursday to debate the State of Outsourcing [...]

Posted in Business | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cigna, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HR, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing | Leave a response

Why American firms are more progressive with outsourcing than the Europeans and Asians

Why American firms are more progressive with outsourcing than the Europeans and Asians

By Phil Fersht on April 19, 2013

Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins?  But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource?  Our recent State of Outsourcing Study 2013, conducted with the support of [...]

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, fersht, HfS, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, IT Outsourcing / IT Services, KPMG, Phil Fersht, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing | Leave a response

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

By Phil Fersht on March 1, 2013

If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, dreamsource, Enterprise Irregulars, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Stephen Dubner, Talent in Sourcing, The Future of Outsourcing | Leave a response

If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

By Phil Fersht on February 21, 2013

It’s never too late to find redemption… So if you haven’t been fired yet, here’s how to avoid it happening… Phil Fersht (HfS Research):  So, Lee, we talk about more of a fluid evolving outsourcing relationship.  How can we get there? Why is this industry stuck in the weeds in doing things and the way [...]

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Enterprise Irregulars, fersht, Global Business Services, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing | Leave a response

If outsourcing were an employee, it would be fired… Part 1

If outsourcing were an employee, it would be fired… Part 1

By Phil Fersht on February 19, 2013

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, dreamsource, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: State of the Outsourcing 2013, HR Strategy, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing | 1 Response

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

By Phil Fersht on January 28, 2013

2013: A new dawn for a maturing outsourcing industry Make no bones about it:  2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, the largest-ever research survey focused on IT and business function outsourcing, clearly shows that [...]

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing, Outsourcing Research, PaaS, procurement, SaaS, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 2 Responses

Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word

Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word

By Phil Fersht on November 9, 2012

Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the “O” word once. That’s quite a feat, so let’s find out why…

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfSResearch.com Homepage, KPMG, Outsourcing, Outsourcing Heros, The Future of Outsourcing | Leave a response

Our businesses need to perform eons better than our politicians when it comes to CHANGE

Our businesses need to perform eons better than our politicians when it comes to CHANGE

By Phil Fersht on October 22, 2012

Imagine running a business where you have no accountability for cost control, achieving your stated objectives and are completely paralyzed to change anything. And when you do try and change something, half the organization refuses to even contemplate change? Welcome to government.inc. The impossible organization.

Posted in Business, Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Captives and Shared Services Strategies, Change Management, Current Affairs, Enterprise Irregulars, IT Outsourcing / IT Services, Outsourcing Research, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | Leave a response

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

By Phil Fersht on September 4, 2012

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, social networking, Sourcing Change Management, The Future of Outsourcing | Leave a response

And then there were six…  meet the sourcing savants on the seventeenth

And then there were six… meet the sourcing savants on the seventeenth

By Phil Fersht on May 1, 2012

ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT

Posted in Business | Tagged BPO, Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Security and Risk, The Future of Outsourcing, Webinar | Leave a response

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