By Louis Columbus on May 22, 2013
The future of customer relationships depends more on context than transactions. And this trend is accelerating, driven by the integration of social media into CRM, rapid gains in usability of CRM and integration applications, and the global growth of the API economy. Gaining a clear, contextually-based view of customers isn’t easy. Fine-tuning system integration to [...]
Posted in Featured Posts, Technology / Software | Tagged byline=Louis Columbus, Cloud Computing, customer relationship management, Data Driven, enterprise software, Google Maps, Louis Columbus' blog, SaaS, Scribe, software as a service, Tech |
By Phil Fersht on May 16, 2013
“It’s not all about social media, it’s about everything we do being very integrated”. Jason Corsello is VP, Strategy at Cornerstone OnDemand About a decade ago, when I was chugging along in the old-school analyst business, I hired a kid from the West Coast to learn the ropes. I think he was just looking for [...]
Posted in Business | Tagged Cloud Computing, Cornerstone OnDemand, CRM and Marketing, Enterprise Irregulars, HR Outsourcing, HR Strategy, IaaS and BPaaS, jason corsello, PaaS, SaaS, social networking |
By Louis Columbus on May 14, 2013
Evangelizing development on any cloud computing or enterprise platform is challenging, costly and takes a unique skill set that can educate, persuade, sell and serve developers at the same time. The companies who excel at this exude technical prowess and as a result earn and keep trust. For Cloud Infrastructure as a Service (IaaS) [...]
Posted in Featured Posts, Technology / Software | Tagged Amazon Web Services, byline=Louis Columbus, Cloud Computing, Data Driven, Dell, enterprise software, iaas, Infrastructure as a service, Louis Columbus' blog, Magic Quadrant, Rackspace, software as a service, Tech, ticker=NASDAQ:AMZN |
By Denis Pombriant on May 14, 2013
In “IT’s Ethical Dilemma” I wrote about the challenge of having a new product and selling the old one. If the new product offers benefits of better, faster, and cheaper — and what new product doesn’t? — then how is it ethical to sell the older, less performant, and probably more expensive one? Well, the answer [...]
Posted in Featured Posts, Trends & Concepts | Tagged Cloud Computing, ethical dilemma, salesforce, software as a service |
By Phil Wainewright on May 13, 2013
If the future is a networked world, then we may well find that the future belongs to sourcing vendors. No other category of vendors has had its landscape transformed so fundamentally by the advent of the Web, to the extent that leading vendors such as Concur and Ariba took early decisions to wholly rearchitect their [...]
Posted in Business, Featured Posts, Technology / Software | Tagged Ariba, Cloud Computing, EnSW2013, eurocloud, sap, supply chain |
By Louis Columbus on May 13, 2013
During 2012 the worldwide Enterprise Resource Planning (ERP) market experienced sluggish growth of just 2.2%, yet Software-as-a-Service (SaaS), financial management and Human Capital Management (HCM) applications showed potential for breakout growth. Through the challenging times of the previous year however, SAP still retained worldwide market share leadership. These and other insights were recently published in [...]
Posted in Business, Featured Posts | Tagged analytics, byline=Louis Columbus, Cloud Computing, Concur, Cornerstone OnDemand, Data Driven, enterprise software, erp, Infor, Intelligent Tech, Kronos, Louis Columbus' blog, microsoft, Microsoft Dynamics AX, netsuite, oracle, Sage, sap, software as a service, Tech, ticker=NASDAQ:MSFT, ticker=NASDAQ:ORCL, ticker=NYSE:SAP |
By Vinnie Mirchandani on May 9, 2013
With all the negative news swirling around HP, it is easy to lose focus on the complex operations that continue to drive the $120 billion behemoth. Every global supply chain was rocked by the Japanese tsunami and the Iceland volcano explosion impact on European air travel. HP’s mammoth supply chain which produces 2 printers a [...]
Posted in Business | Tagged Cloud Computing, DocuSign, hp, salesforce.com, supply chain |
By Louis Columbus on May 8, 2013
The best manufacturers I’ve visited this year all share a common attribute: they are obsessed with making themselves as easy as possible to work with from a supply chain, distribution and services standpoint. Many are evaluating cloud-based manufacturing applications including Enterprise Resource Planning (ERP) and several have adopted cloud-based applications across their companies. With so much interest, [...]
Posted in Featured Posts, Technology / Software | Tagged acumatica, analytics, byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, enterprise software, erp, gartner, Intelligent Tech, iPhone, Louis Columbus' blog, Manufacturing, software as a service, Tech |
By R "Ray" Wang on May 6, 2013
The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set. The report and other reports such as these, are often used for bragging rights by vendors and for [...]
Posted in Business, Featured Posts, Technology / Software | Tagged #archat, #GartnerCRM, analyst relations, Apps Strategy, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, CRM, customer relationship management, customer relationship management (CRM), customer service, CXP, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, erp, gartner, ibm, IIAR, Kirill Tartarinov, Legacy Analyst firms, Market Sizing, Monday's Musings, oracle, Oracle Siebel, R "Ray" Wang;, rwang0, salesforce.com, sap, SAP CRM, siebel, Siebel Systems, Software Insider, Software Insider Index, Software Insider Insights™, SoftwareInsider, vendor strategy |
By Louis Columbus on May 6, 2013
Every year Barron’s and HOLT, a unit of Credit Suisse collaborate to create a ranking of the 500 largest publically-traded companies who are headquartered in the U.S. and Canada. This year’s list was published yesterday and is available to Barron’s subscribers at the link Barron’s 500 list. If you don’t have a subscription try Googling [...]
Posted in Business | Tagged 2013 Forbes 500, Accenture, apple, byline=Louis Columbus, Cloud Computing, Data Driven, Forbes 500, Forbes 500 2013, ibm, Ingram Micro, Louis Columbus' blog, microsoft, Symantec, Symantec (SYMC) Oracle (ORCL) Western Digital (WDC) Seagate Technologies (STX) Ingram Micro (IM) Accenture (ACN) Microsoft (MSFT) Blackberry (BBRY) IBM (IBM) Google (GOOG) Amazon (AMZN) Hewlett-Packar, Tech |