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By Phil Wainewright on March 15, 2010
Google last week brought the spotlight back onto on-demand application marketplaces with its launch of the Google Apps Marketplace. Until the search and online advertising giant waded in, the territory had been a quiet backwater, dominated for the past few years by Salesforce.com’s AppExchange. It’s hard now to credit just how much excitement surrounded the [...]
Posted in Featured Posts, Software | Tagged AppExchange, collaboration, email, google, google apps, google apps marketplace, Identity, killer app, Platform as a service, salesforce.com
By R "Ray" Wang on March 5, 2010
Analyzing The Demand For Use Cases In Social CRM
Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM. On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...]
Posted in Business, Featured Posts | Tagged Altimeter Group, Brent Leary, collaboration, collaboration insights, crm, crowdsourced R&D, customer experience management, customer relationship management (CRM), Dion Hincliffe, early adoptions, early movers, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Erin Kinikin, Esteban Kolsky, evangelizables, extended collaboration, groundswell, hollistic approach, innovation, innovation insights, John Lovett, John Ragsdale, Josh Weinberger, marketing, Marshall Lager, near tipping points, Nenshad Bardoliwalla, Oliver Marks, Paul Greenberg, peer-to-peer unpaid armies, proacitve social lead generation, R "Ray" Wang;, rapid social marketing response, rapid social sales response, rwang0, sales, seamless customer experience, service, Social Business Software, social campaign tracking, Social CRM, social customer insights, social event management, social marketing insights, social sales insights, social service, social support, social support insights, social technologies, Software Insider, support, Susan Scrupski, VIP experience
By Phil Wainewright on March 4, 2010
Socialtext, one of the earliest and most established pureplay Enterprise 2.0 vendors, released the latest version of its flagship suite this week, and it set me thinking. Is there a future for standalone Enterprise 2.0 software suites, now that the functionality they offer is increasingly being offered within established enterprise application software suites?
The independent survival [...]
Posted in Software | Tagged adobe, Business process, chatter, collaboration, Enterprise 2.0, social computing, socialtext
By R "Ray" Wang on February 17, 2010
Chatter represents both a collaboration application and platform
Announced at the 2009 Dreamforce conference in November, Chatter represents both a collaboration application and platform. Software built on the Force.com platform will gain the collaboration capabilities. Solutions in AppExchange will be able to use profiles, real time streams, and other API’s. Some key features include:
Aggregating streams [...]
Posted in Software | Tagged AppExchange, Apps Strategy, beta, Business 2.0, chatter, Cloud, Cloud Computing, collaboration, collaboration software, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Facebook, google, Google Wave, ibm, Linked In, Marc Benioff, Microsoft Outlook Social Connector, News Analysis, office productivity, Project Vulcan, R "Ray" Wang;, rwang0, SaaS, SaaS Bill of Rights, SaaS offensive, SaaS strategies, salesforce.com, SoftwareInsider, user strategy, vendor strategy
By David Terrar on February 17, 2010
A few weeks ago, as part of Social Media Week, Alan Patrick and I ran the very well received Social Media in Enterprise event (which we’ll run again!). It provided 8 different perspectives on collaboration in the enterprise using the new tools. Amongst the many issues raised in a night of some [...]
Posted in Trends & Concepts | Tagged B2B, collaboration, enterprise, Enterprise 2.0, events, Events & Networking, General Business, military tactics, Networking, SAS, smib, Social Media, social media week, special forces, strategy, Web 2.0
By Phil Wainewright on February 16, 2010
Published here for the first time, my interview last summer with SAP CTO Vishal Sikka may shed some light on the company’s intentions for SaaS and cloud after its tumultuous management shake-up last week.
Posted in Software | Tagged collaboration, enterprise software, erp, On Demand, sap, social computing, software as a service, Uncategorized, Web 2.0
By Phil Wainewright on February 15, 2010
It’s been a tumultuous couple of weeks in the world of collaboration software, with major initiatives from two leading vendors at opposite ends of the market spectrum. At the heavyweight end of the enterprise market, SAP released into beta its 12sprints collaborative decision-making tool. From the high-volume end of the individual consumer market, Google unveiled [...]
Posted in Software | Tagged 12sprints, Business process, collaboration, Decision making, Enterprise 2.0, google, google apps, Google Buzz, Google Buzzz, salesforce.com, sap, social computing
