Five Technologies that are Changing CRM, Comments on CRM’s Next 5 in 5
The other day I was pointed to an interesting post on the Software Advice web site called CRM’s Next 5 in 5, 5 technologies that will change CRM over the next 5 years. The post was written by CRM analyst…
A Look Back at Our 2011 Predictions
We’re putting the finishing touches on our 2012 predictions, so look for that post in the next week or so, but in the mean time, and in the spirit of accountability and openness, I decided to take a few minutes…
Consumerization of IT, Well…
This topic has been coming up a lot over the last couple of weeks, and I’ve just been asked to speak on it at two conferences in Latin America next year, so I thought it was time to write down…
TIBCO’s Tibbr: Inching Towards Great.
Few organizations providing enterprise social software have a process and integration DNA, as does TIBCO Software. The last of the independents in the enterprise integration game, TIBCO supports some of the most gnarly systems integration efforts at some of the best known organizations in the world. For these reasons, I went to TUCON 2011, TIBCO’s Annual Customer [...]
Twenty-nine Protostars Recognized In The Constellation SuperNova Awards
First Inaugural Awards Designed to Celebrate the Explorers, Pioneers, and Unsung Heroes Who Successfully Put Technology to Work SAN FRANCISCO, CA, September 20, 2011—Constellation Research, Inc., announces 29 Protostar winners, representing the 2011 SuperNova award semifinalists. Chosen from a pool of more than 70 applicants, these individuals are recognized as among the few that have [...]
The Three C’s of Social Business
Einstein said "everything must be made as simple as possible, but not one bit simpler". That concept, often tied to Occam’s Razor, is very powerful when looking at new theories and models. I decided to apply this process to social…
Dreamforce 2011, the Recap
The multitude of clouds floating around on light poles, buses, and buildings in San Francisco are coming down and the sounds of Metallica have stopped echoing in the streets as people (over 40,000 of them) flock to the Bay Areas’…
Dreamforce 11: Live Blogging the Benioff Keynote
I’m here at Dreamforce 11 right now in Moscone Center in San Francisco. Salesforce made major announcements last night about Chatter, their social business platform, that is now more Internet facing. I once called Chatter an enterprise social operating system and these announcements make it even more true now. Expect that this will significantly improve [...]
Number 9 Dreamforce
For a Beatles’ fan and a fan particularly of John Lennon, the number 9 has an important meaning. It has enough meaning Lennon wrote a few songs referencing it, including Number 9 Dream. Perhaps I like Number 9 Dream because it seems to be, quite literally, calling my name on the background vocal track. But [...]
Executive Profiles: Disruptive Tech Leaders In Social Business – Alan F. Nugent, Mzinga, Inc
Welcome to an on-going series of interviews with the people behind the technologies in Social Business. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here. Alan F. Nugent, CEO Mzinga, Inc Biography Alan (Al) Nugent is the Chief Executive Officer of [...]
