Ron Johnson Out: The Customer Experience Files
I was in a cab yesterday with my wife, who works in the fashion industry, and she casually mentioned that Ron Johnson was out at JCP. I can imagine that everyone in the retail and fashion industry was aware of this 12 hours before the rest of us. This morning I was watching Squawk Box [...]
Jive Comes Around, Focus on Customers
Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they [...]
HP Self Destruction Fully Implemented
This is a devastating expose on the dysfunctional upper echelon at HP: “The company is coming apart at the seams,” said one person familiar with H.P.’s operations. “Because they may or may not be selling the PC business, the enterprise side is completely frozen. The business customers who buy tens of thousands of these machines [...]
Citrix buys Cloud.com – Brief Note
Citrix announced the acquisition of Cloud.com this morning hoping to flesh out its long-running cloud road-map. This Brief Note covers what this means for Citrix and provides some background. Summary There’s some clear motivations for Citrix: Filling whitespace – Citrix has long spoken about cloud computing, but they’ve yet to make a big splash on [...]
Beyond Jeopardy! with IBM Watson – Quick Analysis
Seeing a computer play two humans at Jeopardy! is a lot more entertaining than I thought it’d be. I’d been ignoring most of the hoopla around Watson figuring it for a big, effective PR campaign on IBM’s part. It is that for certain, and good on them for doing it. I’ve been more interested in [...]
Bob Muglia Leaving Microsoft – Quick Analysis
(Above: Wordle tag cloud of Steve Ballmer’s letter on BobMu leaving.) Microsoft’s Bob Muglia is leaving Microsoft later this year, and he seems like the decision wasn’t entirely his, as CEO Steve Ballmer put it: “I have decided that now is the time to put new leadership in place for STB.” It’s always rash to [...]
OpenPlug – Another Alcatel-Lucent Buy
Aclatel-Lucent is buying OpenPlug, which is a development suite that aims to make multi-platform development in the mobile space easier.
Adobe has problems
What does Adobe do after being shut-out of iPhone app development by Section 3.3.1?
Oracle and Sun – Quick Analysis
Notes and commentary from today’s 5 hour “what we’re going to do with Sun” Oracle event.
