Friday Rant: It’s Coming, But Should We Blur BPO, Consulting and Software Lines?
I had the opportunity to catch up with an old friend last week, an industry insider in the broader services market. After a summer cocktail, the conversation quickly turned to the blurring of lines between BPO, consulting and soft…
Marin County claims racketeering against Deloitte and SAP, part one
Marin County’s ongoing lawsuit against Deloitte Consulting and SAP represents a milestone in the analysis and history of IT project failures.
A Common Vocabulary
Writing the OneWorld Implementation book has helped me to remember so many instances of client interactions where we talked past each other that I thought the subject worthy of a blog post. Actually, understanding each other’s language is often as difficult for an American implementation professional and business person as it is for two people [...]
Volt Revisits, Rebrands Services Reach: MSP + Consulting + Non-VMS Workflow Automation (Part 1)
Earlier in March, Volt Information Sciences announced it was repositioning and rebranding its non-VMS services procurement and related human capital solutions under the Volt Consulting Group label (the Group’s specific URL: can b…
CIO backgrounder: Understanding packaged solutions
Packaged solutions are a direct response to customers demanding faster, lower cost, and higher value software implementations. This post explains why.
SaaS Consulting: Ups and Downs
Fellow enterprise irregular and friend Vinnie Mirchandani wrote recently about the cost of travel for system integration or implementation work. Having spent 9 years as an Oracle consulting and road warrior I have a lot of experience with the fatigue, health issues and project timeline issues related to consultant travel. One of the reasons we [...]
The New Consulting Metrics (for SaaS)
Suppose a consulting firm is helping your company choose between upgrading your ERP software or replacing it with a new SaaS (software as a service) solution. If the functionality is close, which solution would they recommend? Some clients might be surprised to learn that a consultant would recommend the on-premise solution over the cloud/SaaS solution [...]
The CRM 2011 Watchlist Part VI(FINAL) – SIs/Consulting, Just Missed
To Recap The URLs and the names of the winners of Parts I-V: Finally, the CRM 2011 Watchlist: Part I – SAP, Oracle, salesforce.com, Microsoft The CRM Watchlist Part II: The Usual Suspects – NetSuite, RightNow, Sage, SAS, CDC Software/Pivotal, SugarCRM The CRM Watchlist 2011 Part III: Representing the Pillars – Marketo, Eloqua, Infusionsoft, Jitterjam, [...]
Consolidation in the Outsourcing and Consulting spaces
Image via Wikipedia Last week, I discussed the Booz & Co./A.T. Kearney merger that didn’t go through and why deals like that are sometimes problematic. This week, we learn that Hewitt is being acquired for $4.9 billion by AON. The Wall Street Journal reports that: – Deloitte LLP is looking for acquisitions – PriceWaterhouseCoopers LLP [...]
How to really transform a service business
Every time I go to a NetSuite event, I wonder to myself why other vendors don’t make more of a song-and-dance about the potential for highly impactful business transformation that SaaS enables. Maybe it’s the particular sector of the market that NetSuite targets, where the early adopters are companies that want to find some way [...]
