I Want My Customer Data
For the last few years, I have been using Mint (mint.com) to keep track of our household expenses. My needs are very simple. I want to be able to answer simple questions like “How much are we spending on regular monthly expenses?” and “How much is going towards discretionary expenses like eating out?”. But I [...]
As you fill your tank this weekend…
…don’t forget to answer the ‘Debit or Credit?’ question. Because if you don’t, the pump will sit there not pumping gas, but instead stupidly blinking at you – as it did with me (and inspiring my mini-rant yesterday) – until you do. But also ask yourself, why exactly has this become such a common [...]
Why BankSimple Will Get My Business
I bank with a well-known national bank. We’ll call it CurrentBank. I’ve banked with CurrentBank, for more than a decade. I like to keep things simple, so I don’t have any other accounts. But as soon as BankSimple is up and running, I will open an account with them. Read on to find out why. [...]
A Teachable Moment in Customer Service
Last week I stopped at a gas station to fill up and my credit card was declined. This was very distressing to me because I am obsessively fastidious about paying our bills, to the point that I pay my visa and amex bill in full as soon as I get it and sometimes I will [...]
Amex Acquires Revolution Money — Another Step Away From Spend Management
American Express continues to disappoint in the Spend Management sector of late, having taken the ball on their opponent’s 40 yard line numerous times with the result so far having been numerous interceptions and punts and nary a touchdown, not even …
