CRM for the iPad – Part 2
When I announced the contest for iPad CRM applications (at least from your mind’s eye) about a month ago, one thing I didn’t expect was the speed that vendors would jump on the iPad development bandwagon. Since my announcement: NetSuite showed an iPad application developed by a partner, Iron Solutions, for the agricultural equipment industry [...]
Microsoft Convergence 2010. Finally Getting Rid of the But….?
A couple of months ago, I was asked by Microsoft to help them (as a consultant) try to work on their Social CRM program. That included looking at products, messaging and doing some thought leadership stuff. I’m in the midst of that now and thus, have been able to get a deep and advanced look [...]
Salesforce Enters the REAL Cloud — I Think
As many of you probably know, salesforce.com acquired Jigsaw a few days ago for an incredible (incredible for Jigsaw that is) $142,000,000. Salesforce.com is making an effort to become not just a PaaS provider, born a CRM provider, but now a complete cloud offering.
Chatting (Not Chattering) About Salesforce – Part I
I’d like you to think about something. The Big 4 of CRM are considered the following: Oracle SAP Microsoft Salesforce.com Salesforce has at best 1/15th the revenue of the smallest revenue of the other three. At best. By no standard imaginable – except one – does salesforce.com belong in this list – especially IF size [...]
RightNow Right Now is Right On
The RightNow User Conference was a significant transformation point for the company – for the better for the most part. I’m looking at the products which indicate smart short term value and the culture change, which indicates serious long term value.
Oracle OpenWorld 2009 – Social CRM Technology Rears an Actual Head
I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever can you put together something [...]
