CRM for the iPad – Part 2
When I announced the contest for iPad CRM applications (at least from your mind’s eye) about a month ago, one thing I didn’t expect was the speed that vendors would jump on the iPad development bandwagon. Since my announcement: NetSuite showed an iPad application developed by a partner, Iron Solutions, for the agricultural equipment industry [...]
Microsoft Convergence 2010. Finally Getting Rid of the But….?
A couple of months ago, I was asked by Microsoft to help them (as a consultant) try to work on their Social CRM program. That included looking at products, messaging and doing some thought leadership stuff. I’m in the midst of that now and thus, have been able to get a deep and advanced look [...]
SAS’s Coming Out Party – Analyze This!
SAS’s legal department, which seems to be the only SAS department retaining the outlook of the early 20th century, asked all the bloggers who are posting who had their travel expenses covered to put in a disclaimer that they had all their travel expenses covered. My disclaimer is as follows: See Denis Pombriant’s disclaimer. I am [...]
Salesforce.com Is Into SAP – Ask FinancialForce
I ran across this rather interesting press release this morning from TMCNet saying: “FinancialForce.com Announces Out-of-the-Box SAP Integration for Sharing Financial Data.” All I have to say in this case is kudos to a. salesforce.com b. and especially FinancialForce.com. This is not an insignificant integration when it comes to the evolution of salesforce.com in particular. [...]
RightNow’s New Customer Service Agreement Genuinely Important
Once in awhile there is something that isn’t only important coming out of the vendor community but actually kind of refreshing. Given my right-brained proclivities, I didn’t think it would come from the world of contracts (that’s a Ray Wang specialty), but interestingly enough it does. RightNow released the details of its new Customer Service [...]
SAP – The Message Back on Target
(Just a brief note. I’m writing this with a TERRIBLE cold and I don’t feel particularly sharp. In fact I feel about as sharp as a bar of soap – proof positive is this awful analogy). I’m not a Kremlin watcher when it comes to most large companies, though I do admit to an unhealthy [...]
CRM Watchlist 2010 – Part I
Decisions. Decisions. Decisions. Oh, wait, you probably think that I’m talking about which companies to watch in 2010. Nah. I already made those decisions. I’m talking about how to deliver the list. Should I do it the splitscreen method? One big post? Several parts? Well, I’ve made my decision. Three parts, over a few days. [...]
Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo]
I made a bit of a wisecrack (I do that often…) yesterday on Twitter in response to Ray Wang of Altimeter Group’s tweet that traditional CRM vendors are making "Not much progress on Social other than adding "another" channel."
My response to Ray’s tweet was that SCRM ‘09 sounds a lot like eCRM ‘99, which [...]
Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo] is a post from: The SiliconANGLE
