CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 2
This is now truly the final post for the 2013 CRM Watchlist. It consumed 4 months of my life and thus if you read my stuff, 4 months of yours. But it ends on a really good note. Today we look at the smaller impact players, two who affect particular ma…
CRM Watchlist 2013 Winners: Heading in the right direction
The ‘Young and Hot’ group includes two CRM Idol 2012 winners – Artesian Solutions and Crowdtap – and those companies who didn’t win but are worth being on a radar.
CRM Watchlist 2013 Winners: Variety is the spice of business
We’re heading into the homestretch. Let’s see what this year’s highest scorer Blackbaud, NexJ, Coveo and Thunderhead.com have to say when it comes to impact.
CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2
Last Thursday, I reviewed Attensity, Gigya and Jive. This week we complete the circle with the final three social mavens – Get Satisfaction, Lithium, Nimble. Again, I’m a bit tough but I do think a lot of these companies and they have been impact playe…
CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1
There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…
CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics
This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…
CRM Watchlist 2013 Winners: Customer Service Served Hot
We have three winners and four repeats. Huh? Well, 2012 winner Sword Ciboodle was acquired by KANA who also won last year. But this year our winners – KANA, Moxie and Parature – have far more daunting tasks than they ever did before. Herculean if you w…
CRM Watchlist 2013: Marketing Puts Itself Out There
Marketers are trying to figure out what to do with their customers now that marketing is the “first line of conversation.” And technology enablers are starting to feel the heat and respond to it.
CRM Watchlist 2013 Winners: Sweetest Suites Part 3 of 3
The last of the suites for the 2013 CRM Watchlist – Infor, NetSuite and SugarCRM. But they are hardly the least. Their opportunity for 2013 impact is probably greater than it ever has been for each of them. But each of them has some things to do – and …
CRM Watchlist 2013: Sweetest Suites Part 2 of 3
We are in the midst of a roll. Today we look at award winners Oracle and SAP, two powerful and vexing companies who could own the world or be schooled by it. 2013, I’m betting on ownership.
