By Denis Pombriant on May 15, 2013
There are two questions that emerging companies in the CRM space field when they face the analysts — when are you going public and why don’t you build out a full CRM capability? The first question is easily and deftly handled by most executives and it must be. An IPO has its own cadence and [...]
Posted in Featured Posts, Technology / Software | Tagged CRM, erp, gartner, Intacct, microsoft, netsuite, SaaS, salesforce, salesforce.com, siebel, Zuora |
By Louis Columbus on May 8, 2013
The best manufacturers I’ve visited this year all share a common attribute: they are obsessed with making themselves as easy as possible to work with from a supply chain, distribution and services standpoint. Many are evaluating cloud-based manufacturing applications including Enterprise Resource Planning (ERP) and several have adopted cloud-based applications across their companies. With so much interest, [...]
Posted in Featured Posts, Technology / Software | Tagged acumatica, analytics, byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, enterprise software, erp, gartner, Intelligent Tech, iPhone, Louis Columbus' blog, Manufacturing, software as a service, Tech |
By R "Ray" Wang on May 6, 2013
The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set. The report and other reports such as these, are often used for bragging rights by vendors and for [...]
Posted in Business, Featured Posts, Technology / Software | Tagged #archat, #GartnerCRM, analyst relations, Apps Strategy, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, CRM, customer relationship management, customer relationship management (CRM), customer service, CXP, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, erp, gartner, ibm, IIAR, Kirill Tartarinov, Legacy Analyst firms, Market Sizing, Monday's Musings, oracle, Oracle Siebel, R "Ray" Wang;, rwang0, salesforce.com, sap, SAP CRM, siebel, Siebel Systems, Software Insider, Software Insider Index, Software Insider Insights™, SoftwareInsider, vendor strategy |
By Denis Pombriant on May 2, 2013
The CRM world has been atwitter, to borrow a phrase, ever since Gartner released its CRM market size report on April18. Since I am not rich, I do not own a copy of the document but the table of contents provides some very interesting fodder. The top five, in order, are Salesforce, SAP, Oracle, Microsoft [...]
Posted in Featured Posts, Trends & Concepts | Tagged CRM, gartner, ibm, microsoft, salesforce.com, sap |
By Louis Columbus on April 28, 2013
Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating. In the recent Gartner report Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 published April 18, 2013 the authors provide insights into why the worldwide CRM market experienced 12% growth in 2012, three times the average of [...]
Posted in Business, Featured Posts | Tagged Cloud Computing, cloud computing forecast, CRM, customer relationship management, customer service, Data Driven, enterprise software, gartner, ibm, Louis Columbus' blog, microsoft, Neolane, oracle, software as a service, Tech, ticker=NASDAQ:MSFT, ticker=NASDAQ:ORCL, ticker=NYSE:CRM, ticker=NYSE:IBM, ticker=NYSE:SAP |
By Louis Columbus on April 15, 2013
Every year Gartner receives an average 100,000 inquiries from their valued end-user clients on a wide variety of IT topics. Their most recently released series of statistics is included in Inquiry Analytics Statistics: Topic and Vendor Mind Share for Software, 4Q12 published March 13th of this year. Ten geographic regions and eight industries are also tracked, [...]
Posted in Featured Posts, Trends & Concepts | Tagged byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, Data Driven, gartner, Louis Columbus' blog, microsoft, mobile, oracle, sap, Tech, ticker=NASDAQ:MSFT, ticker=NYSE:CRM |
By Denis Pombriant on April 3, 2013
Marketing is taking CRM by storm; while we’ve all been fixated on social media, many companies — both vendors and end customers — have been acting more broadly by acquiring and extending marketing solutions. At the recent Microsoft Convergence 2013 held in New Orleans in March, the company put a lot of emphasis on marketing. [...]
Posted in Featured Posts, Technology / Software | Tagged CRM, Eloqua, HubSpot, Marketo, Paul Krugman, salesforce.com |
By Louis Columbus on April 3, 2013
In any technology-centric company, product managers, engineers and developers who have their finger on the pulse of customers have the highest credibility and respect. Over time they also have the most success in their careers. This happens because their innate understanding of the customer is the most valuable currency there is to a development team. [...]
Posted in Featured Posts, Technology / Software | Tagged Cloud Computing, CRM, customer relationship management, Data Driven, enterprise software, HubSpot, ibm, Innovation & Science, Intelligent Tech, Louis Columbus' blog, Marketing Sherpa, MarketingProfs, microsoft, personas, Pragmatic Marketing, SaaS, Scribe Software, Tech |
By Louis Columbus on April 2, 2013
All enterprises, regardless of what they produce or the services they deliver, are really information businesses. The accuracy, speed and precision of IT systems means the difference between winning or losing customers, keeping supply chains profitable, and solidly translating new concepts into revenue-producing products and services. The world’s best-run services businesses have customer-driven IT as [...]
Posted in Business | Tagged Accenture, Amazon, apple, byline=Louis Columbus, Cleveland Clinic, Cloud Computing, CRM, customer relationship management, Data Driven, enterprise software, General Electric, Goldman Sachs, google, Hospital Corporation of America, ibm, Innovation & Science, Intelligent Tech, Intermountain Healthcare, JP Morgan Chase, Kaiser Permanente, Louis Columbus' blog, Mayo Clinic, microsoft, mobile, nestlé, Proctor & Gamble, Progressive Insurance, SaaS, Schlumberger, software as a service, Target, Tech, Toyota, wells fargo |