By Paul Greenberg on September 24, 2014
No matter what SAP’s press release says, CRM isn’t a failed experiment, it’s not dead, and it continues to thrive. Paul Greenberg answers the latest barb thrown.
By Paul Greenberg on September 17, 2014
Good business isn’t only ‘all about people.’ It’s also about the processes they are saddled with. Paul Greenberg shares his customer’s lament about a sale that turned into a nightmare.
By Denis Pombriant on September 11, 2014
I was disturbed by a story in the New York Times this week about Google’s ongoing issues with European regulators and the lead is all you need to get a sense of things: “BRUSSELS — A top German official called for Google to be broken up. A French minister pronounced the company a threat to […]
By Denis Pombriant on August 27, 2014
Last week’s CRM Evolution conference in New York was interesting for multiple reasons. Most importantly, perhaps, is the perception that the market is moving into a higher gear, slipping past the restraints of a recession that would not quit. Good things are in store for the industry, I think, as buyers step up their games […]
By Denis Pombriant on August 27, 2014
Today Apttus and Adobe Echosign announced the results of a survey of more than 100 Fortune 1000 sales leaders conducted earlier this year. Titled “Five Blind Spots in the Sales Process” the report focuses on things that have been perennial issues for sales managers. Net Results Here’s the big picture view. 1 in 4 companies […]
By Michael Fauscette on August 26, 2014
The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace. A lot of these conversation have focused on the outward facing issues, changing marketing and sales or executing customer service in a new or […]
By Bob Warfield on May 14, 2014
Can Enterprises learn to talk WITH Customers rather than AT them? I read with interest Paul Greenberg’s, “Random Thoughts on CRM.” They don’t call Paul the “Godfather of CRM” for nothing, and this post got some old neural circuits firing again just like it was yesterday. The gist of the article was about how a […]
By Paul Greenberg on May 13, 2014
Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you’ll find to your liking.
By Denis Pombriant on May 7, 2014
There is a business problem that comes up in the life of every company and these days, it seems that a lot of companies face it at once. It’s the question of how to transition from one business model to another without clobbering your current revenue flow. Even if a company’s executives really want to […]
Event Report: Customer Experience Management Alive and Well At Clarabridge Customer Connections #C3Rocks14
By R "Ray" Wang on May 3, 2014
Customers Celebrate Success With Customer Experience Management (CXM) Around 450 customer experience professionals gathered at the Fontainebleau Miami Beach resort at Clarabridge’s Customer Connections Event April 28th to April 30th, 2014. The event brought together professionals passionate about best practices, trends, and techniques in improving customer experience management. Key customers at the event include major [...]
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