Talk of the Web
There’s been a lot of activity on the Web and in our industry in the last week and I thought it might be fun to try and tie at least some of it together. Much of it in one way or another involves Facebook—or FB as the proposed ticker symbol suggests. Part of an email [...]
Here Comes desk.com
Yesterday Salesforce.com unveiled its newest offering, desk.com, a complete rewrite of Assistly, a company and product that Salesforce bought last September. Desk.com completely replaces Assistly in the market and it is designed to be a light weight/light cost customer service solution for the SMB market. The idea has about as many legs as a millipede. [...]
Regulating the Internet
Call it Karma. A week after we celebrated the ignominious back down forced on the congressional supporters of PIPA and SOPA and their corporate feeders, The New York Times ran a story about how even, or especially, on the Internet, some things have not improved since Roman days. Caveat emptor, buyer beware. I call your [...]
Five Technologies that are Changing CRM, Comments on CRM’s Next 5 in 5
The other day I was pointed to an interesting post on the Software Advice web site called CRM’s Next 5 in 5, 5 technologies that will change CRM over the next 5 years. The post was written by CRM analyst…
CRM Watchlist 2012 Winners – Customer Service Strikes Again
What we have so far:CRM Watchlist 2012 Pt 1A – The Big GunsCRM Watchlist 2012 1B – The Big Guns AgainCRM Watchlist 2012 – The Winners ListCRM Watchlist 2012 - Let the Reviews Roll: The Top of the TopCRM Watchlist 2012 Winners – The GeneralistsCR…
Good On You
My Aussie friends have an interesting saying that seems part complement and part benediction. Good on you. They pronounce it with an accent on the second word so that the phrase becomes a single word in the mouth, more like goo-don you. At any rate, good on you. Last week’s smack down of the PIPA [...]
CRM Watchlist 2012 Winners – The Marketing Mavens
Last year saw a major explosion of interest in marketing automation a.k.a. revenue performance management and social marketing in particular. What makes this interesting is that we also saw the first clumsy attempts from a strategic standpoint to alig…
Improve Selling with Information, Not Data
It’s the beginning of the year, time for sales kickoff meetings and presidents’ clubs at some location within ten degrees of the equator. These signal events will reward those diligent and fortunate enough to have made or exceeded quota while focusing the attention of everyone on this year’s mission. Typically that includes higher quotas and [...]
Lithium’s Eye-Popping $53.4 Million
Last week Lithium Technologies announced completion of its D round of financing valued at $53.4 million. You can read the press release to get the details but the big question I have is what’s going on in the industry? Lithium is not the only company in the last six months to pull in sizable sums [...]
CRM Watchlist 2012 – The Winners List
I’m going to try something new. I’ve never done this before. Let me know if you think this is a good way to proceed. I’ve now published the two parts of The CRM Watchlist 2012 Winners that cover the Big 4 who pretty much are going to win the award even if they are not [...]
