By Zoli Erdos on March 9, 2010
I’m at the Google Campfire One event where they’ve just announced the Google Apps Marketplace. The site is live now, feel free to browse. The speculation is now over, this is Google’s answer on whether they will enter the Business Applications market – they just did, with an entire ecosystem of Partners.
The new Marketplace fills [...]
Posted in Featured Posts, Software | Tagged AppExchange, crm, echosign, echosystem, erp, force.com, freshbooks, google, google apps, google apps marketplace, marketplace, netsuite, partners, SaaS, salesforce.com, smb, sme, zoho
By Zoli Erdos on March 9, 2010
If you think I am here to spill the beans, you’re wrong. On a purely speculative level, if there is some news to come, and if there is an embargo related to it, then I respect that. And it’s all a big IF.
So no, I am simply dusting off an old post I wrote [...]
Posted in Trends & Concepts | Tagged accounting, all-in-one, AppExchange, Atlassian, bbd, Business ByDesign, business software, crm, enterprise software, google, google apps, lightweight software, netsuite, On Demand, SaaS, salesforce.com, sap, small business suite, smb, sme, software as a service, zoho
By R "Ray" Wang on March 5, 2010
Analyzing The Demand For Use Cases In Social CRM
Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM. On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...]
Posted in Business, Featured Posts | Tagged Altimeter Group, Brent Leary, collaboration, collaboration insights, crm, crowdsourced R&D, customer experience management, customer relationship management (CRM), Dion Hincliffe, early adoptions, early movers, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Erin Kinikin, Esteban Kolsky, evangelizables, extended collaboration, groundswell, hollistic approach, innovation, innovation insights, John Lovett, John Ragsdale, Josh Weinberger, marketing, Marshall Lager, near tipping points, Nenshad Bardoliwalla, Oliver Marks, Paul Greenberg, peer-to-peer unpaid armies, proacitve social lead generation, R "Ray" Wang;, rapid social marketing response, rapid social sales response, rwang0, sales, seamless customer experience, service, Social Business Software, social campaign tracking, Social CRM, social customer insights, social event management, social marketing insights, social sales insights, social service, social support, social support insights, social technologies, Software Insider, support, Susan Scrupski, VIP experience
By Phil Wainewright on March 4, 2010
I’m at the top of London’s totemic Gherkin landmark tower listening to SaaS CRM vendor RightNow’s announcement of what it calls the ‘Cloud Services Agreement’. CEO Greg Gianforte is challenging SaaS and software vendors to emulate a proposition that, to me, always should have been on the table from every reputable SaaS vendor. Essentially, RightNow is promising [...]
Posted in Business | Tagged Business Model, Business Models, crm, RightNow, salesforce.com, software as a service, software licensing
By Chris Selland on February 21, 2010
Tech is poised for growth in 2010 but it’s increasingly looking like a much better year for the well-established and well-respected tech companies, and a challenging environment for the second-tire companies.
Posted in Business | Tagged $CSCO, $GOOG, AAPL, crm, Dell, HPQ, ibm, MSFT, orcl, S, Uncategorized
By Michael Krigsman on February 15, 2010
Social business has important implications for the enterprise. This post contains an important video that explains why.
Posted in Business | Tagged CIO issues, crm, Cultural issues, Enterprise 2.0, Social CRM, Video interview
By Michael Krigsman on January 26, 2010
Enterprise software is rapidly evolving to reflect the growing importance of social software. Nowhere is this change more obvious than in customer relationship management (CRM).
Posted in Featured Posts, Software | Tagged CIO issues, crm, Cultural issues, Customer, Customer Relationship Management, enterprise software, IT issues, Paul Greenberg, sales, Social, Social CRM, Vendor relationships
By Paul Greenberg on January 25, 2010
(Brent Leary, who is both a Social CRM guru and a great friend has graciously done a post on the companies to watch for 2010 when it comes to the small and medium business space. He was clearly trying to outdo me because his post is so big that it has to be split into [...]
Posted in Featured Posts, Software | Tagged Act, Avidian, Constant Contact, crm, InfusionSoft, Intuit, Prophet, Sage, salesforce.com, small business, smb, sme, Uncategorized, xobni, zoho
By R "Ray" Wang on January 25, 2010
Gains In SaaS Adoption Driven By Speed And Cost Savings
Preliminary data from Q4 earnings data show continued traction among SaaS solutions. Expect SaaS deployments to gain steam in 2010 as organizations finalize their SaaS apps strategies to take advantage of 7 key benefits:
Richer user experience – SaaS apps bring Web 2.0 usability to the enterprise [...]
Posted in Business, Featured Posts, Software | Tagged Adobe Air, Apps Strategy, benchmark performance, benchmarking, bill of rights, business impact, contract negotiations, contract strategy, cost reduction, crm, customer bill of rights, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, HTML 5, implementation, information broker, Information On Demand, Information Week, innovation, Microsoft Silverlight, prediction, R "Ray" Wang;, rapid implementation, rwang0, SaaS, SaaS Bill of Rights, SaaS offensive, SaaS strategies, scalability, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, Software Vendors, strategy, subscription pricing, trending, upgrade, usability, User Experience, ux, vendor strategy
