By Michael Krigsman on August 6, 2010
To cut through the noise surrounding Social CRM, star analyst, Esteban Kolsky, and I held a spirited debate at the CRM Evolution 2010 conference, held in New York this week.
By Paul Greenberg on August 5, 2010
Image by InfoToday via Flickr I have to start this by saying I am biased when it comes to this conference. I chair it and I love working with the people at CRM Magazine. They are a genuine joy to get involved with. So, you can temper my remarks all you want. However, that said, [...]