Social Research Key Findings
At the recently completed CRM Evolution conference, sponsored by CRM Magazine in New York, Esteban Kolsky presented some of the results of our social media research. We’d been working on it for most of the year and we were writing up the findings almost until Esteban gave the presentation. It killed me not to be [...]
‘Success and failure in the time of social’
To cut through the noise surrounding Social CRM, star analyst, Esteban Kolsky, and I held a spirited debate at the CRM Evolution 2010 conference, held in New York this week.
CRM Evolution 2010 – A Retrospective – 28 Hours Old
Image by InfoToday via Flickr I have to start this by saying I am biased when it comes to this conference. I chair it and I love working with the people at CRM Magazine. They are a genuine joy to get involved with. So, you can temper my remarks all you want. However, that said, [...]
