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By R "Ray" Wang on January 5, 2012
New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing. The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play [...]
Posted in Business | Tagged #socialenterprise, Apps Strategy, Benchmark Capital, CIO, CMO, Constellation Research, Constellation Research Inc., Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, DAG ventures, e20, e2conf, Emergence Capital, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Greenspring Associates, innovation, lithium, Lithium Technologies, marketing, Marketing Automation, New Enterprise Associates, Peter Sonsini, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, Shasta Ventures, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialbusiness, Software Insider, SoftwareInsider, Tenava Capital |
By R "Ray" Wang on December 7, 2011
Purpose and Intent Much hype surrounds the topic of gamification. Often seen as a technique to add engagement to existing tasks, projects, marketing campaigns, and initiatives, the term gamification unfortunately lacks the seriousness it deserves. This report seeks to change the point of view and demonstrate where gamification plays a role in the enterprise. More [...]
Posted in Technology / Software | Tagged Badgeville, Big Door, BunchBall, Cloud, Cloud Computing, Constellation Research, Constellation Research Inc., ConstellationRG, Consumerization of IT, crm, CrowdTwist, customer engagement, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), Design thinking, disruptive, disruptive technologies, Disruptive technology, early adopters, Engage, engagement, Engagement Apps, Enterprise Gamification, gamification, iActionable, NextGenCXP, R "Ray" Wang;, R “Ray” Wang;, Research Report, Research Summary, rwang0, SaaS, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on August 28, 2011
The Social Business (Social Enterprise) Moves Beyond The 18 Use Cases Of Social CRM As social media adoption continues to move from mainstream to pervasive ubiquity, enterprises will begin to benefit from these advancements in the consumerization of IT (CoIT). Just 18 months ago, early use cases identified 18 Use Cases for Social CRM (SCRM). [...]
Posted in Business, Featured Posts | Tagged #DF11, #socialenterprise, Apps Strategy, CIO, CMO, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, e20, e2conf, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, HCM, HR, HR Tech, Human Capital Management, Human resources, innovation, marketing, Marketing Automation, Monday's Musings, Monday’s Musings, PLM, product lifecycle, project based solutions, projects, Public relations, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on August 24, 2011
Two New Products Improve Entry Points for Gamification Adoption Bunchball, a leading gamification vendor in the Silicon Valley, is best known for its Nitro gamification platform which organizations use to implement game mechanics across social networks, mobile applications, and websites. Today the solution reaches more than 70 million unique users and creates 2.3 billion actions [...]
Posted in Technology / Software | Tagged #DF11, BunchBall, Cloud, Cloud Computing, Consumerization of IT, crm, customer engagement, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), Design thinking, early adopters, gamification, News Analysis, Nitro elements, Nitro for salesforce, R "Ray" Wang;, R “Ray” Wang;, rwang0, SaaS, salesforce.com, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on May 9, 2011
Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think [...]
Posted in Business | Tagged Apps Strategy, CIO, CMO, Constellation Research, customer data integration, customer engagement, customer experience management, Customer Hubs, Customer Relationship Management, customer relationship management (CRM), Data deluge, data governance, data integration, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Informatica Customer Data Forum, information management, information supply chain, master data management, mdm, Monday's Musings, Monday’s Musings, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider |
By R "Ray" Wang on January 23, 2011
Early Adopters Cross Through Five Phases Of Social Business Maturity Interviews with over 100 early adopters of social business (i.e. social crm, E2.0, social media marketing, etc.) reveal 5 phases of social business maturity (see Figure 1): Discovery. A few individuals begin the process of discovering new tools. Individuals identify consumer tech innovations that impact [...]
Posted in Featured Posts, Trends & Concepts | Tagged B2B, B2C, best practices, CIO, CMO, collaboration, crm, customer experience management, Customer Relationship Management, customer relationship management (CRM), discovery, disruptive technologies, Disruptive technology, early adopters, early adoptions, Emerging Technologies, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, enterprise strategy, Evangelization, Experimentation, Formalization, future of business, Maturity Models, p2p, Peer to Peer, R "Ray" Wang;, R “Ray” Wang;, Realization, rwang0, SCRM, social business, Social Business Maturity, Social Business Maturity Models, Social Business Software, social business strategist, social commerce, Social CRM, Social Enterprise, social enterprise apps, social marketing insights, Social Media, social media monitoring, social technologies, Software Insider, SoftwareInsider, State of Social Business |
By R "Ray" Wang on December 17, 2010
Early Adopters And Pioneers Have Benefited From Social Across executive board rooms and even in living rooms, social business is all the rage. In 2010, social crm (SCRM) and Enterprise 2.0 (E20) rose into mainstream conversation. Despite the mindshare and awareness, a majority of business leaders have yet to begin these initiatives. The good news [...]
Posted in Business | Tagged B2B, B2C, best practices, CIO, CMO, collaboration, crm, customer experience management, Customer Relationship Management, customer relationship management (CRM), Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, future of business, p2p, R "Ray" Wang;, R “Ray” Wang;, rwang0, SCRM, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social marketing insights, Social Media, social media monitoring, social technologies, SoftwareInsider |
By R "Ray" Wang on March 5, 2010
Analyzing The Demand For Use Cases In Social CRM
Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM. On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...]
Posted in Business, Featured Posts | Tagged Altimeter Group, Brent Leary, collaboration, collaboration insights, crm, crowdsourced R&D, customer experience management, customer relationship management (CRM), Dion Hincliffe, early adoptions, early movers, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Erin Kinikin, Esteban Kolsky, evangelizables, extended collaboration, groundswell, hollistic approach, innovation, innovation insights, John Lovett, John Ragsdale, Josh Weinberger, marketing, Marshall Lager, near tipping points, Nenshad Bardoliwalla, Oliver Marks, Paul Greenberg, peer-to-peer unpaid armies, proacitve social lead generation, rapid social marketing response, rapid social sales response, sales, seamless customer experience, service, Social Business Software, social campaign tracking, Social CRM, social customer insights, social event management, social marketing insights, social sales insights, social service, social support, social support insights, social technologies, Software Insider, support, Susan Scrupski, VIP experience |
By R "Ray" Wang on January 6, 2010
High Cost Of Ownership And Changing Requirements Drive SAP Users To Seek Optimization Solutions As users await SAP to regain its mojo (see Dennis Howlett’s post) and implement it’s “Voice of the Customer” strategy in 2010, users must continue to reduce their cost of ownership and complexity (see Figure 1). In addition, rapidly changing business [...]
Posted in Technology / Software | Tagged 3PM, adobe, ALM, application extension and usability, application life cycle management, Apps Strategy, archiving, CIO, cost reduction, customer experience management, disaster recovery, DR, EMC, enterprise applications, Enterprise apps strategy, enterprise software, ERP-Link, Friday's Feature, GuiXT, HA, Hayes Technology, high availability, Hyperformix, ibm, IBM Optim, IntelliCorp, license management, license policy, license returns, long term apps strategy, maintenance fees, Microsoft integration, Microsoft Office, optimization, partner ecosystems, RainStor, rimini street, sap, SAP Duet, secondary market, shelfware, software bill of rights, software licensing, software licesing and pricing, software pricing, Storage, SusenSoftware, Synactive, The SAP Optimization List, Third Party Maintenance, Tidal Software, Tuesday's Tip, ue, ui, upgrades, usability, used software, UsedSoft, User Experience, user interaction, user strategy, users, virtualization, VM Ware, VMware, West Trax, Winshuttle |
