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customer relationship management (CRM)
By R "Ray" Wang on January 5, 2012
New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing. The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play [...]
Posted in Business | Tagged #socialenterprise, Apps Strategy, Benchmark Capital, CIO, CMO, Constellation Research, Constellation Research Inc., Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, DAG ventures, e20, e2conf, Emergence Capital, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Greenspring Associates, innovation, lithium, Lithium Technologies, marketing, Marketing Automation, New Enterprise Associates, Peter Sonsini, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, Shasta Ventures, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialbusiness, Software Insider, SoftwareInsider, Tenava Capital |
By R "Ray" Wang on December 7, 2011
Purpose and Intent Much hype surrounds the topic of gamification. Often seen as a technique to add engagement to existing tasks, projects, marketing campaigns, and initiatives, the term gamification unfortunately lacks the seriousness it deserves. This report seeks to change the point of view and demonstrate where gamification plays a role in the enterprise. More [...]
Posted in Technology / Software | Tagged Badgeville, Big Door, BunchBall, Cloud, Cloud Computing, Constellation Research, Constellation Research Inc., ConstellationRG, Consumerization of IT, crm, CrowdTwist, customer engagement, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), Design thinking, disruptive, disruptive technologies, Disruptive technology, early adopters, Engage, engagement, Engagement Apps, Enterprise Gamification, gamification, iActionable, NextGenCXP, R "Ray" Wang;, R “Ray” Wang;, Research Report, Research Summary, rwang0, SaaS, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on October 25, 2011
The Acquisition Machine Heads To The Public Cloud Users gathered at the Customer Summit 2011 at the Broadmoor Hotel woke up to the shocking announcement that Oracle (NASDAQ: ORCL) announced a $1.43B acquisition of leading SMB CRM vendor RightNow Technologies (NASDAQ: RNOW) today. According to Thomas Kurian, “Oracle is moving aggressively to offer customers a [...]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Apps Strategy, Art Technology Group, ATG, CIO, Cloud, Cloud Computing, Cloud options, CMO, Constellation Research, crm, customer engagement, Customer Experience, Customer Relationship Management, customer relationship management (CRM), customer service, customer service; -business, Customer Support, enterprise applications, enterprise apps, Enterprise Business Apps, enterprise software, mergers, Mergers And Acquisitions, News Analysis, oracle, Oracle CRM On Demand, Oracle Fusion Apps, Oracle Fusion Middleware, R "Ray" Wang;, R “Ray” Wang;, RightNow, RightNow Technologies, rwang0, social business, Social Business Software, Social CRM, social technologies, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on September 26, 2011
After 11 months of behind the scenes work, CEO Charles Phillips and the Infor management team unveiled the launch of Infor 10 in New York City on September 13, 2011, to customers, industry analysts, media, and investment analysts. The new Infor has kept busy with key management team hires, the $1.84 B acquisition of Lawson, [...]
Posted in Featured Posts, Technology / Software | Tagged analyst event, Apps Strategy, Charles Phillips, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, crm, Customer Experience, Customer Relationship Management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, erp, HR, HR Tech, Human Capital Management, Infor, Infor 10, Infor ION, Lawson, Lawson M3, Lawson S3, Lawson Software, nalyst event, News Analysis, Public Sector, purpose built, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider, supply chain, suppy chain management |
By R "Ray" Wang on August 29, 2011
Welcome to an on-going series of interviews with the people behind the technologies in Social Business. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here. Parker Harris, Co-Founder and Executive VP of Technology Biography Parker Harris founded salesforce.com along with [...]
Posted in Business | Tagged #DF11, $crm Salesforce.com, Cloud, Cloud Computing, Co-Founder, Constellation Research, crm, Customer Relationship Management, customer relationship management (CRM), data.com, database.com, disruptive, disruptive technologies, Disruptive technology, Dreamforce, e20, e2conf, Enterprise 2.0, enterprise applications, enterprise apps, Executive Profiles, Forbes, Parker Harris, R "Ray" Wang;, R “Ray” Wang;, Radian 6, Radian6, rwang0, SaaS, SCRM, social business, Social Business Software, Social CRM, software as a service, Software Insider, SoftwareInsider, Thursday's Tech Showcase, Thursday’s Tech Showcase |
By R "Ray" Wang on August 28, 2011
The Social Business (Social Enterprise) Moves Beyond The 18 Use Cases Of Social CRM As social media adoption continues to move from mainstream to pervasive ubiquity, enterprises will begin to benefit from these advancements in the consumerization of IT (CoIT). Just 18 months ago, early use cases identified 18 Use Cases for Social CRM (SCRM). [...]
Posted in Business, Featured Posts | Tagged #DF11, #socialenterprise, Apps Strategy, CIO, CMO, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, e20, e2conf, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, HCM, HR, HR Tech, Human Capital Management, Human resources, innovation, marketing, Marketing Automation, Monday's Musings, Monday’s Musings, PLM, product lifecycle, project based solutions, projects, Public relations, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on August 24, 2011
Two New Products Improve Entry Points for Gamification Adoption Bunchball, a leading gamification vendor in the Silicon Valley, is best known for its Nitro gamification platform which organizations use to implement game mechanics across social networks, mobile applications, and websites. Today the solution reaches more than 70 million unique users and creates 2.3 billion actions [...]
Posted in Technology / Software | Tagged #DF11, BunchBall, Cloud, Cloud Computing, Consumerization of IT, crm, customer engagement, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), Design thinking, early adopters, gamification, News Analysis, Nitro elements, Nitro for salesforce, R "Ray" Wang;, R “Ray” Wang;, rwang0, SaaS, salesforce.com, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on June 20, 2011
Different Flavors Of Real-Time Result In Significant Implications. Many pundits, research insight folks, bloggers, and hand wavers keep talking about the need for real time in social business, analytics, mobile, and other disruptive technologies. Given the volume of data, bandwidth constraints, and magnitude of business processes to be supported, is the notion of real time [...]
Posted in Business, Featured Posts | Tagged application development, Apps Strategy, Big Data, Business Analytics, business value, CIO, Cloud, Cloud Computing, cloud integration, collaboration, collaboration software, Consumer Tech, crm, custom apps, customer engagement, Customer Relationship Management, customer relationship management (CRM), Design thinking, early adopters, Emerging Technologies, Engagement Apps, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise strategy, mobile, mobile enterprise, Monday's Musings, Monday’s Musings, next gen, next gen apps, next gen enterprise, next generation, Next generation apps, R "Ray" Wang;, R “Ray” Wang;, rwang0, social analytics, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social technologies, SoftwareInsider |
By R "Ray" Wang on May 17, 2011
Organizations Must Overcome Four Fears To Master Social Customer Data Over the past few weeks, I’ve been criss-crossing the country on a multi-city speaking tour talking about the strategic value of customer data. (In full discloure, the tour is sponsored by Informatica). As we talk about the implications of social media and customer data, inevitably [...]
Posted in Technology / Software | Tagged Apps Strategy, CIO, CMO, crm, customer data integration, Customer Hubs, Customer Relationship Management, customer relationship management (CRM), enterprise apps, Enterprise apps strategy, Enterprise architecture, master data management, mdm, R "Ray" Wang;, R “Ray” Wang;, rwang0, social business, Social Business Software, social business strategist, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialytics, Software Insider, SoftwareInsider, Tuesday's Tip, Tuesday’s Tip |
By R "Ray" Wang on May 9, 2011
Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think [...]
Posted in Business | Tagged Apps Strategy, CIO, CMO, Constellation Research, customer data integration, customer engagement, customer experience management, Customer Hubs, Customer Relationship Management, customer relationship management (CRM), Data deluge, data governance, data integration, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Informatica Customer Data Forum, information management, information supply chain, master data management, mdm, Monday's Musings, Monday’s Musings, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider |
