News Analysis: Lithium Technologies Adds $53M in Financing
New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing. The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play [...]
News Analysis: Oracle Buys RightNow For $1.43B
The Acquisition Machine Heads To The Public Cloud Users gathered at the Customer Summit 2011 at the Broadmoor Hotel woke up to the shocking announcement that Oracle (NASDAQ: ORCL) announced a $1.43B acquisition of leading SMB CRM vendor RightNow Technologies (NASDAQ: RNOW) today. According to Thomas Kurian, “Oracle is moving aggressively to offer customers a [...]
Research Summary: Introducing The 43 Use Cases For Social Business (Social Enterprise)
The Social Business (Social Enterprise) Moves Beyond The 18 Use Cases Of Social CRM As social media adoption continues to move from mainstream to pervasive ubiquity, enterprises will begin to benefit from these advancements in the consumerization of IT (CoIT). Just 18 months ago, early use cases identified 18 Use Cases for Social CRM (SCRM). [...]
Ooma Phone Service Goes Down, So Does the Website. Company Sleeps Through It.
The one thing a phone service can’t do is to simply disappear. And it is normally those times we realize how much of a lifeline it still is. Like I did, expecting a call from my Dad’s cardiologist re. his hospitalization. Waiting, waiting, I was getting p***d with the poor doc, when I noticed the [...]
The Ascent of Q&A as Community
Q&A communities have become grown in popularity in recent years with consumer and business offerings being developed at a blistering pace and established players emerging with their own offerings. The Q&A interaction model has existed for years, as long as search engines have been around and this is not a coincidence. Q&A takes advantage of [...]
About that Second “S” in SaaS – Awesome Service
”There is an app for that” – say the Apple commercials. “There is a plugin for that” – was my conclusion, while lookin for the rigth tools to move the Enterprise Irregulars blog to WordPress a few months ago. Seriously. The WordPress ecosystem is simply amazing, things that a few years ago required messing with [...]
Why I Quit Reddit – Actually, Reddit Quit Me
Three years ago I was quite active on Reddit – at least for a while, until I realized just how manipulated it became. I’m not really holding it against reddit, the same happens on Digg and probably on all similar sites – nothing new here, you’ve probably read all this a thousand times, so I [...]
Setback for the social customer
By Vinnie Mirchandani on February 16, 2010
Paul Greenberg is on a crusade to educate the corporate world about the social customer. His new book, his seminar series are all aimed at that. As he is quoted in my upcoming book “Social CRM measures not just Customer…
Posted in Business | Tagged Business, Customer Relationship Management, customer service, Customer Support, Industry Commentary, Paul Greenberg, southwest | Leave a response