Speeding Up the Enterprise
This is the first of a series of occasional blogs whose main purpose is to make other people very rich. I mean, heck, I’ve got enough, or at least I would have enough if my family couldn’t read the word “Sale,” in department stores. So how can YOU get rich from my idea. Build an [...]
Is Social Business Dead?
Has social for business run its course and now we should just move on, because there’s “nothing to see here”? Have businesses given it a good go and, finding no value, are they abandoning their efforts?
Question: Why Are You In Social Channels?
I was moderating a great panel recently at the Inbound Marketing Summit: “How Does Inbound Marketing Affect SCRM?”. The speakers were superb – thanks Sameer Pattel, Kirk Mosher, and Chris Spears – but the audience was outstanding. I hate to ask questions of panelists since it basically bores the audience with pre-packaged statements, I prefer [...]
Change As The Constant, Reflex As The Saviour
Just finished some random reading. Started with Jeane Bliss on customer loyalty and Zappos is profiled therein in detail. Zappos decision making paradigm seems to be centered around making such changes happen as part of their DNA. As Tony Hseih says in…
Putting Collaboration in Context
It’s been a tumultuous couple of weeks in the world of collaboration software, with major initiatives from two leading vendors at opposite ends of the market spectrum. At the heavyweight end of the enterprise market, SAP released into beta its 12sprints collaborative decision-making tool. From the high-volume end of the individual consumer market, Google unveiled [...]
Information silos and IT governance failure
“Governance” is a badass sounding phrase that simply means establishing policies to enable consistent management by exception. But many governance initiatives are doomed to fail.
Amplifying ‘weak signals’ for IT success
Every executive knows that gaining detailed and accurate information about his or her organization’s activities is a challenging and ongoing struggle. New techniques that reveal hidden vulnerabilities are now available.
