By Michael Krigsman on April 14, 2015
On a regular basis, I receive calls from reporters and researchers writing about IT failures. Most often, they want context on how often these problems occur and who is to blame. However, recently, I got a different kind of call. Todd Wallack, a reporter for the Boston Globe, got in touch with a strange question. […]
By Michael Krigsman on October 30, 2014
A new global CIO study from Deloitte sheds light on why CIOs and IT have a tough time. The data offers lessons on how to fix the problem.
By Michael Krigsman on August 18, 2014
Discussions about digital business transformation usually center on marketing and the CMO. The popular notion is that digital transformation is primarily a set of online marketing activities such as e-commerce, building communities, and interacting with customers on social media. However, more sophisticated observers recognize that digital transformation has significant implications for operations and business models. For example, […]
By Paul Greenberg on February 24, 2014
Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.
Posted in Business, Featured Posts, Technology / Software | Tagged Clarabridge, CRM Watchlist, CRM Watchlist 2014, customer relationship management, deloitte, Medallia, Moxie, Thunderhead.com, Totango, Watchlist
By Susan Scrupski on December 5, 2013
“I’ll tell you what’s wrong with it… It’s dead!” So, which is it dead or not dead? There is so much confusion in the market about what “Social Business” is, it might as well be a dead parrot (too). And there is no shortage of people who come at this conversation with a perspective […]
Posted in Featured Posts, Trends & Concepts | Tagged 2.0 Adoption Council, Change Agents Worldwide, deloitte, Enterprise 2.0, MIT SMR, Muhammad Yunus, Nilofer Merchant, research, social business, social collaboration, Social Media, Socialcast, Trends Research | 1 Response
By Michael Krigsman on November 8, 2013
Three years after terminating a failed ERP project, Marin County, California, is once again trying its hand at an enterprise implementation. This time around, the county has learned lessons from the past that may help drive success. Marin’s original project went $30 million over budget and culminated in a lawsuit claiming fraud against Deloitte […]
By Vinnie Mirchandani on November 4, 2013
The recent PwC decision to acquire Booz took me back to younger days when I was an reluctant accountant at PW (the C came later after it merged with Coopers). I had little desire to do time in auditing or get a CPA certificate, but that was a requirement back them to qualify for its […]
By Michael Krigsman on November 1, 2013
This week, the Commonwealth of Massachusetts held a hearing, most likely the first of several, examining failed IT projects run by Deloitte Consulting. The hearing focused on Deloitte projects for the state’s Department of Unemployment Assistance and Department of Revenue. I attended as an observer. The complex nature of large IT projects makes untangling truth […]
By Vinnie Mirchandani on June 26, 2013
When Oracle announced its cloud extensions via Microsoft and Salesforce this week, I wondered where NetSuite was in the mix. It was announced today, in a nuanced positioning. NetSuite ERP and Oracle Fusion HRM will go to market together in the mid market. And I was pleased to see for NetSuite’s sake, Oracle acknowledge its role in […]
By Dion Hinchcliffe on August 10, 2012
With the hype sometimes seeming to reach a fever pitch, we take a look at how enterprises are really using big data along with the overall maturity of the new industry itself.