By Louis Columbus on March 25, 2013
The best e-commerce websites have an innate ability to quickly define customer expectations then exceed them by delivering excellent experiences. In the highest-performing e-commerce businesses mobile, social, globalization, cloud and legacy order management systems are all galvanized around that common goal: delight the customer and earn their trust. After reading Gartner’s report Market Insight: Three [...]
Posted in Featured Posts, Trends & Concepts | Tagged analytics, Cloud Computing, customer relationship management, Data Driven, E-Commerce, enterprise software, erp, gartner, google, Louis Columbus' blog, mobile, SaaS, Social Media, software as a service, Tech |
By R "Ray" Wang on January 28, 2013
Mergers Continue In The Enterprise Software Space On August 7th, 2012, CDC Software and Consona Corporation merged to form Aptean. Over the past six months, Monte Ford, the president of Aptean has made key executive hires, committed to new product investments, and rationalized overhead. Key points in the acquisition include: Merger creates economies of scale. [...]
Posted in Business | Tagged acquisition, acquisitions, Apps Strategy, Aptean, CDC Software, Compiere, Consona, Constellation Research, CRM, customer relationship management, customer relationship management (CRM), E-Commerce, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, mergers, Mergers And Acquisitions, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on March 19, 2012
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On [...]
Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy |
By R "Ray" Wang on March 8, 2012
Forward And Commentary CMO’s seeking to avoid the desensitization that comes with the adoption of new media will want to quickly deploy the Five C’s of Customer Engagement. A. Introduction Social media effectiveness for brands and enterprises will rapidly mirror the trends that email and web sites experienced during the late 1990′s to early 2000′s. [...]
Posted in Business | Tagged Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Chief Marketing Officer, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer experience management, CXP, E-Commerce, E-commerce survey, early adoptions, Enterprise apps strategy, marketing, marketing agencies, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, NextGenCXP, Quark Summary, Quarks, R "Ray" Wang;, Research Summary, rwang0, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies |
By Tom Foydel on October 13, 2011
Tweet Where Many Goliaths Have Failed, A David Comes Forward Thinking about it now, the David and Goliath metaphor may not work perfectly, but it does quickly focus this post. The enterprise world has spent untold billions of treasure on customer relationship management over the past two decades, and you have to ask to what [...]
Posted in Featured Posts, Technology / Software | Tagged AisleBuyer, CRM, E-Commerce, NetSuite and NetSuite Consulting, Retail, SaaS, Technology for the Small to Medium Enterprise |
By Tom Foydel on August 29, 2011
Most of you probably already know this, but I thought it worth mentioning here that SEO fraud appears to be increasing rapidly, along with Google Adwords fraud. Businesses across the spectrum are anxious, to say the least, to increase business. This might be one reason that the amount of daily calls, emails and other detritus [...]
Posted in Featured Posts, Technology / Software | Tagged AdSense, AdWords, E-Commerce, Fraud, google, netsuite, NetSuite and NetSuite Consulting, SEO, Technology for the Small to Medium Enterprise |
By Evangelos Simoudis on March 21, 2011
Today we are announcing our investment in 8thbridge (www.8thbridge.com), a company that provides social commerce solutions to mid- and upper-enterprise customers. Following our successful investment in Extole (www.extole.com), a company that provides social marketing solutions to the same market segment, we had been looking for an investment in social commerce to round out or portfolio. [...]
Posted in Business | Tagged E-Commerce, eightbridge, Entrepreneurship, Facebook, internet, livingsocial, social commerce, startups |
By Evangelos Simoudis on December 27, 2010
A few days before the holidays our partnership met with our Internet Advisory Board, a group of 10 senior internet executives. This Board advises us on our internet investment strategy, helps us vet related investment opportunities, and assists our internet portfolio companies on business development, strategy and technology areas. The group meets once or twice [...]
Posted in Business, Featured Posts | Tagged E-Commerce, Online advertising |
By Evangelos Simoudis on November 28, 2010
In 1996, while I was running IBM’s BI solutions organization, one of my groups developed the Surfaid web analytics solution. Surfaid, one of the first such solutions, was later acquired by Coremetrics (that was in turn recently acquired by IBM and made part of its marketing automation solution). Later on Omniture dominated the high-end web [...]
Posted in Featured Posts, Technology / Software | Tagged Business Intelligence & Data Warehousing, CoreMetrics, E-Commerce, ibm, SaaS, Web analytics |
By R "Ray" Wang on September 6, 2010
Recessionary Forces Challenge Organizations To Not Only Right Channel, But Also Personalize Organizations with e-commerce initiatives face a flurry of competitive forces that challenge existing assumptions put in place a decade ago. On the operational efficiency front, organizations must battle reduced product margins, shorter product life cycles, greater pricing transparency, and increased friction in multi-channel [...]
Posted in Business, Featured Posts, Technology / Software | Tagged 2011, Apps Strategy, B2B E-commerce, B2C E-commerce, billing, Cloud, Cloud Computing, CRM, deployment options, E-Commerce, E-commerce survey, ECommerce, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, Integrated support, Interactive product catalogs, Multi-channel selling, next gen, next gen apps, next gen enterprise, next generation, Next generation apps, NextGen, order capture to order fulfillment, order completion to cash, order fulfillment ot order completion, order management, order management cycle, order to cash, Perfect Order, Research Report, SaaS, SaaS strategies, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Stakeholder driven |
