Social computing in the enterprise, part two
Part two of a video conversation between Forrester analyst Natalie Petouhoff, ZDNet blogger Dion Hinchcliffe, and me on issues around social computing in the enterprise.
Social computing and the enterprise, part one
Part one of a video conversation between Forrester analyst Natalie Petouhoff, ZDNet blogger Dion Hinchcliffe, and me on issues around social computing in the enterprise.
Twitter suspends security researcher’s account as a threat
Twitter erroneously suspended, and subsequently restored, a prominent researcher’s account two months after he tweeted a security warning intended to inform his audience about an imminent threat.
Workday, SaaS, and Failure: ‘A matter of trust’
Software as a service (SaaS) vendor, Workday, which sells human resources applications, recently had a 15-hour outage, during which time its system was unavailable to customers. In an unusual twist, this post is about success and not failure. Background. The story begins when I heard about the outage through an anonymous source. To learn more, [...]
CRM failure: A virtual town hall discussion and podcast
Today’s IT failures town hall discussion brought together CRM analysts, sales experts, and IT practitioners to discuss why CRM projects do not achieve planned results and how to improve these projects. Click the player at the top of this post to listen. I was joined for this event by CRM industry guru, Mike Muhney. Beginning [...]
