By Paul Greenberg on January 21, 2013
Today, I’m announcing the 2013 winners of the CRM Watchlist, including the vendors, the consulting/systems integrators, and the Ones to Watch.
By Michael Fauscette on January 4, 2013
As we move into 2013 it’s time to take a look back and see what major events shaped and changed enterprise software in 2012. It was an active year, particularly from the standpoint of continued consolidation in the enterprise software…
Posted in Business, Featured Posts, Technology / Software | Tagged acquisition, Business Models, CIO, CX, enterprise, Enterprise 2.0, ESN, innovation, IT, microsoft, mobile, networked business, oracle, SaaS, salesforce.com, sap, socbiz, Social, social business, Social CRM, Social Enterprise, social web, technology, Technology / Software, Web/Tech | 1 Response
By Dion Hinchcliffe on December 1, 2012
So, it’s about seven years after social media first began to be used for business purposes. It’s been a long journey for some and shorter, more intense journey for others. What have we learned so far? What is the state of the industry…
By Dion Hinchcliffe on November 1, 2012
Earlier today software giant SAP unveiled their latest vision for enterprise social software, along with an integrated set of functional offerings that focus on delivering targeted business value. Is it enough?
By R "Ray" Wang on September 24, 2012
Dreamforce Represents The Mecca For The “Art Of The Possible” In The Enterprise Whether Salesforce.com’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not. When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance […]
Posted in Business, Featured Posts, Technology / Software | Tagged Apps Strategy, Business Transformation, business value, Chief Customer Officer, Chief information officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, Consumer Tech, Consumerization of IT, CRM, customer engagement, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, df12, Dreamforce, Engagement Apps, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, enterprise strategy, event report, future of work, Infor, Infor Global Solutions GmbH, Infor ION, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next generation, Next generation apps, R "Ray" Wang;, rwang0, SaaS, socbiz, social business, Social CRM, Social Enterprise, social enterprise apps, social technologies, software as a service, Software Insider, SoftwareInsider, user conference, user event, vendor events, vendor strategy, workday | 4 Responses
By Esteban Kolsky on September 21, 2012
Before digging into the analysis of where Salesforce is and where it is going, and how the message at DreamForce was — what’s the word I am looking for… no, I won’t give it away yet (got a good analogy to introduce you to it, trust me). Anyways, before doing that – I want to […]
By R "Ray" Wang on August 7, 2012
15 Years of HR Technology At The Industry’s Premier Event The fifteenth annual HR Technology Conference and Exposition returns to McCormick Place in Chicago October 8th to 10th, 2012. HR Tech is the industry’s longest running event looking at technologies that influence the Future of Work. The Inside View With Bill Kutik – Future of […]
Posted in Business, Featured Posts | Tagged #hrtechconf, Bill Kutik, Bloom & Wallace, business solutions, business strategy, Chief HR Officer, Chief information officer, CHRO, CIO, Cloud, Cloud Computing, Cloud options, Cloud Wars, Constellation Research, Consumerization of IT, CTO, enterprise, Enterprise 2.0, enterprise applications, enterprise software, enterprise strategy, event report, future of work, HR, HR Tech, HRTech, Human Capital Management, Human resources, R "Ray" Wang;, rwang0, Social Media, Software Insider, SoftwareInsider, user event | 1 Response
By R "Ray" Wang on July 25, 2012
The Real-Time Hype Is Filled With Flaws The hype around big data, social media, and mobility has many folks imagining the real-time enterprise in the future of work, next generation customer experiences, matrix commerce, or the data to decisions journey. While real-time theoretically leads to quicker information and faster response times, the reality requires closer […]
Posted in Trends & Concepts | Tagged Business Analytics, business intelligence, customer engagement, Customer Experience, customer experience management, Decision Services, disruptive technologies, Disruptive technology, Engage, engagement, Engagement Apps, Enterprise 2.0, enterprise software, enterprise strategy, From Transaction To Engagement, future of work, R "Ray" Wang;, rwang0, socbiz, social business, Social Business Software, social business strategist, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, Social Media, social support, Software Insider, SoftwareInsider, Tuesday's Tip
By Steve Mann on July 11, 2012
A recent Gallup poll states that 71% of employees at US organizations are not engaged in their jobs. Oh man. What’s also fascinating about this poll is that highly educated and middle-aged workers are less likely to be engaged. So…
By Dion Hinchcliffe on June 26, 2012
As some expected, the move to incorporate social media into the way enterprises get work their done has been a difficult one, yet traction increasingly appears to be at hand. Along the way, new software products continue to emerge in the Enterprise 2….