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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

By Phil Fersht on January 28, 2013

2013: A new dawn for a maturing outsourcing industry Make no bones about it:  2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, the largest-ever research survey focused on IT and business function outsourcing, clearly shows that [...]

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing, Outsourcing Research, PaaS, procurement, SaaS, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 2 Responses

Jan 17th HfS Webinar: The seven influencers in sourcing saddle up for a second session

Jan 17th HfS Webinar: The seven influencers in sourcing saddle up for a second session

By Phil Fersht on January 11, 2013

We bring together the seven most most prominent sourcing savants to debate publicly the critical challenges facing sourcing today

Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | Leave a response

Why HfS cancelled its 2013 predictions

Why HfS cancelled its 2013 predictions

By Phil Fersht on December 26, 2012

For all of you waiting on tenterhooks for our 2013 predictions, I am afraid we have some bad news: today, we took the unprecedented step of canceling them. But why?

Posted in Featured Posts, Trends & Concepts | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Enterprise Irregulars, Humor, Innovation in Outsourcing, IT Outsourcing / IT Services, prediction, The Future of Outsourcing | Leave a response

Can we ever get back to the “thinking” workforce?

Can we ever get back to the “thinking” workforce?

By Phil Fersht on December 2, 2012

For a long while now, I have privately been concerned about the negative impact the modern work culture is having on the disintegration of work ethics within many of today’s firms.  Many workers, whose jobs once forced them to think and focus, have today become reactive, easily-distracted and operational.   It first dawned on me [...]

Posted in Business, Featured Posts | Tagged analytics, Business Process Outsourcing (BPO), Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Phil Fersht, social networking, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing | Leave a response

So… who’s got the bottle to buy HP’s BPO services business?

So… who’s got the bottle to buy HP’s BPO services business?

By Phil Fersht on November 27, 2012

In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Healthcare and Outsourcing, hp, HR Outsourcing, IT Outsourcing / IT Services, Outsourcing and Politics, Outsourcing Vendors, Phil Fersht, Talent in Sourcing, The Future of Outsourcing | 1 Response

Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

By Phil Fersht on November 27, 2012

A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge’s announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.

Posted in Business | Tagged Alsbridge, ben trowbridge, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Current Affairs, Enterprise Irregulars, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Networking, Outsourcing Advisors, PaaS, SaaS, Tag, telecoms, telwares, The Future of Outsourcing | Leave a response

Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word

Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word

By Phil Fersht on November 9, 2012

Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the “O” word once. That’s quite a feat, so let’s find out why…

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfSResearch.com Homepage, KPMG, Outsourcing, Outsourcing Heros, The Future of Outsourcing | Leave a response

Our businesses need to perform eons better than our politicians when it comes to CHANGE

Our businesses need to perform eons better than our politicians when it comes to CHANGE

By Phil Fersht on October 22, 2012

Imagine running a business where you have no accountability for cost control, achieving your stated objectives and are completely paralyzed to change anything. And when you do try and change something, half the organization refuses to even contemplate change? Welcome to government.inc. The impossible organization.

Posted in Business, Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Captives and Shared Services Strategies, Change Management, Current Affairs, Enterprise Irregulars, IT Outsourcing / IT Services, Outsourcing Research, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | Leave a response

Captain Cliff of the Sourcing Enterprise Part II… The Death of Outsourcing

Captain Cliff of the Sourcing Enterprise Part II… The Death of Outsourcing

By Phil Fersht on October 16, 2012

And welcome back to our interview with KPMG’s Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Outsourcing Research, Phil Fersht, Shared Services and Outsourcing, The Future of Outsourcing | 1 Response

Reprise In Time For #HRTechConf: Do You Know How To Answer These Questions?

Reprise In Time For #HRTechConf: Do You Know How To Answer These Questions?

By Naomi Bloom on October 5, 2012

[I posted the original version of this on 9-12-2011, just in time for last year's HR Technology Conference.  Now here we are again, in frantic last minute preparations, but so wanting to be sure that our conference plans are focused on the important HRM delivery system issues that we're facing.  So I thought it was [...]

Posted in Featured Posts, Technology / Software | Tagged Bloom & Wallace Engagements, Debunking/Calling Out, Enterprise Irregulars, enterprise software, Follow The Yellow Brick Road, HR Tech Conference, HRMDS, HRO, Strategic HRMDS Planning | 1 Response

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