By Denis Pombriant on May 15, 2013
There are two questions that emerging companies in the CRM space field when they face the analysts — when are you going public and why don’t you build out a full CRM capability? The first question is easily and deftly handled by most executives and it must be. An IPO has its own cadence and [...]
Posted in Featured Posts, Technology / Software | Tagged CRM, erp, gartner, Intacct, microsoft, netsuite, SaaS, salesforce, salesforce.com, siebel, Zuora |
By Louis Columbus on May 13, 2013
During 2012 the worldwide Enterprise Resource Planning (ERP) market experienced sluggish growth of just 2.2%, yet Software-as-a-Service (SaaS), financial management and Human Capital Management (HCM) applications showed potential for breakout growth. Through the challenging times of the previous year however, SAP still retained worldwide market share leadership. These and other insights were recently published in [...]
Posted in Business, Featured Posts | Tagged analytics, byline=Louis Columbus, Cloud Computing, Concur, Cornerstone OnDemand, Data Driven, enterprise software, erp, Infor, Intelligent Tech, Kronos, Louis Columbus' blog, microsoft, Microsoft Dynamics AX, netsuite, oracle, Sage, sap, software as a service, Tech, ticker=NASDAQ:MSFT, ticker=NASDAQ:ORCL, ticker=NYSE:SAP |
By Louis Columbus on May 8, 2013
The best manufacturers I’ve visited this year all share a common attribute: they are obsessed with making themselves as easy as possible to work with from a supply chain, distribution and services standpoint. Many are evaluating cloud-based manufacturing applications including Enterprise Resource Planning (ERP) and several have adopted cloud-based applications across their companies. With so much interest, [...]
Posted in Featured Posts, Technology / Software | Tagged acumatica, analytics, byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, enterprise software, erp, gartner, Intelligent Tech, iPhone, Louis Columbus' blog, Manufacturing, software as a service, Tech |
By R "Ray" Wang on May 6, 2013
The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set. The report and other reports such as these, are often used for bragging rights by vendors and for [...]
Posted in Business, Featured Posts, Technology / Software | Tagged #archat, #GartnerCRM, analyst relations, Apps Strategy, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, CRM, customer relationship management, customer relationship management (CRM), customer service, CXP, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, erp, gartner, ibm, IIAR, Kirill Tartarinov, Legacy Analyst firms, Market Sizing, Monday's Musings, oracle, Oracle Siebel, R "Ray" Wang;, rwang0, salesforce.com, sap, SAP CRM, siebel, Siebel Systems, Software Insider, Software Insider Index, Software Insider Insights™, SoftwareInsider, vendor strategy |
By Vinnie Mirchandani on April 2, 2013
Watching this Dennis Howlett interview with Ray Wang, it occurred to me how the industry still talks about 3PM as a taboo topic: a) Enterprise software vendors still pretend they have no defections, even though Rimini Street, for one has over 600 customers b) Over a beer, enterprise software executives will agree they should move [...]
Posted in Business | Tagged erp, maintenance, Ray Wang |
By Louis Columbus on March 25, 2013
The best e-commerce websites have an innate ability to quickly define customer expectations then exceed them by delivering excellent experiences. In the highest-performing e-commerce businesses mobile, social, globalization, cloud and legacy order management systems are all galvanized around that common goal: delight the customer and earn their trust. After reading Gartner’s report Market Insight: Three [...]
Posted in Featured Posts, Trends & Concepts | Tagged analytics, Cloud Computing, customer relationship management, Data Driven, E-Commerce, enterprise software, erp, gartner, google, Louis Columbus' blog, mobile, SaaS, Social Media, software as a service, Tech |
By R "Ray" Wang on March 20, 2013
Customer Success, Acquisition, And New Features Drive Day 1 Headlines Almost 12,000 Microsoft faithful converged in New Orleans for the flagship Dynamics event. Wayne Morris (@WayneMorrisOz), CVP kicked off the event reiterating the theme of “A World Ahead”. Meanwhile, Kirill Tatarinov (@KirillTatarinov), President of Microsoft Business Solutions Division, led the session with a series of [...]
Posted in Business | Tagged acquisition, acquisitions, Apps Strategy, Chobani, Cloud, Cloud Computing, Constellation Research, CRM, Customer Experience, customer relationship management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, erp, event report, Great Plains, microsoft, Microsoft Azure, Microsoft Business Solutions, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, mobile, mobile enterprise, R "Ray" Wang;, ShockDoctor, social analytics, socialytics, SpaceX, user conference, user event, User Experience, vendor events, vendor strategy, Weight Watchers, WeightWatchers |
By Louis Columbus on March 13, 2013
Seeing skeptical CIOs agree to cloud-based pilots of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and other applications is evidence of how cloud computing is slowly winning the trust war. Further evidence can be seen from how skeptical many of these CIOs initially were, and how successful pilots led to their gradual trust. This [...]
Posted in Featured Posts, Trends & Concepts | Tagged analytics, byline=Louis Columbus, Cloud Computing, CRM, customer relationship management, Data Driven, Enterprise resource planning, erp, Louis Columbus' blog, Public Cloud Computing, SaaS, software as a service, Strategies & Solutions, Tech |
By Susan Scrupski on March 5, 2013
Over the past few months I’ve begun to reflect upon how I arrived here at the intersection of process and innovation in the Enterprise. It occurred to me that everything I learned as a researcher, a writer, and an industry observer in the services provider space (my pre-Internet career) now had great bearing on what [...]
Posted in Business | Tagged BP Outsourcing, Business process, Business Process Redesign, Business Process Reinvention, Enterprise resource planning, erp, General IT Services, HR Outsourcing, sap, Trends Research |
By Michael Krigsman on February 24, 2013
New research on the success of ERP implementations reveals mixed results. Although respondents are satisfied with their choice of software, the survey shows most ERP projects run over budget and buyers are do not fully receive expected benefits from their projects. Nonetheless, few respondents characterized their ERP project as a failure. For chief financial officers, [...]
Posted in Business, Featured Posts | Tagged CIO, erp, software as a service |