By Michael Fauscette on January 30, 2013
Has social for business run its course and now we should just move on, because there’s “nothing to see here”? Have businesses given it a good go and, finding no value, are they abandoning their efforts?
Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Consumerization, CX, Decision making, ESN, expectations, experience, Facebook, internet, mobile, socbiz, Social, social business, Social Media, work | 1 Response
By Michael Fauscette on April 8, 2012
When we talk about the impact of the social web, social business, social CRM, consumerization of IT…almost anything that has to do with the changing business environment, the topic that universally comes up is the change in people’s expectations. This applies to employees, who want a user experience for the enterprise that is as “good” [...]
By Michael Fauscette on May 22, 2011
I was flying across the US last week and was really annoyed to find that my flight didn’t have Wifi. I mean really, 6 hours without an Internet connection, how would I get anything done? Of course when I have…