By Phil Fersht on September 24, 2013
With a quarter-of-a-trillion dollars a year being plowed into integrating and managing SAP and Oracle, are the SaaS upstarts truly ready to integrate multiple cloud apps at this type of scale to challenge the status quo?
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Evan Quinn, fersht, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, it Services, netsuite, oracle, PaaS, SaaS, salesforce.com, sap, SFDC, sfwday, SMAC and Big Data, social networking, The Future of Outsourcing, workday | Leave a response
By Phil Fersht on April 19, 2013
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, fersht, HfS, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, IT Outsourcing / IT Services, KPMG, Phil Fersht, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing | Leave a response
By Phil Fersht on February 21, 2013
It’s never too late to find redemption… So if you haven’t been fired yet, here’s how to avoid it happening… Phil Fersht (HfS Research): So, Lee, we talk about more of a fluid evolving outsourcing relationship. How can we get there? Why is this industry stuck in the weeds in doing things and the way […]
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Enterprise Irregulars, fersht, Global Business Services, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing | Leave a response
By Phil Fersht on October 19, 2012
Have you been observing the fascinating scramble going on over in India for supremacy in the IT services space? By the time this year is out, it’s highly likely that Cognizant will have leapfrogged both Infosys to take the number two spot behind TCS: So what’s driving this shifting landscape? Let’s take a look at the key […]
By Phil Fersht on January 17, 2012
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing | Leave a response
By Phil Fersht on December 21, 2011
InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.
Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, fersht, HfS, Infosys, InfosysBPO, Outsourcing Vendors, Portland, procurement, Sourcing Locations | Leave a response
A tale of two FAO markets: Accenture dominates the enterprise, while IBM sneaks up on the mid-market
By Phil Fersht on March 21, 2011
One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements.
Posted in Business, Featured Posts | Tagged Accenture, BPO, Capgemini, Enterprise Irregulars, FAO, fersht, Finance and accounting, Genpact, HfS, ibm, InfosysBPO, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, wipro | Leave a response
By Phil Fersht on June 4, 2010
When is comes to “bringing US jobs back onshore”, we repeatedly seem to get all sorts of legislation that, quite simply, is focused on restricting our busineses’ competitiveness, when we should be looking at helping them invest in new talent and entrep…
By Phil Fersht on May 26, 2010
Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.
Posted in Business | Tagged BPaaS, BPO, business process outsourcing, Cloud Computing, Engineering & Supply Chain Outsourcing, fersht, Genpact, Horses For Sources, Innovation in Outsourcing, netsuite, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, procurement, SaaS, The Future of Outsourcing, Zach Nelson | 1 Response