Smart Process Apps with Kofax and Forrester
Kofax sponsored a webinar last week (replay here) featuring Andy Bartels of Forrester Research speaking about Smart Process Applications (SPA): a term introduced by Forrester to describe collaborative, process-based packaged applications for human-centric work. In their terms: “a new generation of applications to help make human-centric, collaborative business activities be more effective”, with the goal [...]
Voice of the Customer is Dead
Companies that obsess about customers invest differently than those companies which do not.
Organized Robbery
We’re at a time of rebellion against maintenance fees, which now include the elements of insurance, extortion, declining systems, and of course refactoring all of which add to the costs of any implementation. Add that into the actual implementation itself, and one is left with whopping fees and eventually ineffective…
What Organizations Want From Case Management
There was an AIIM webinar today on supporting the information worker with case management, featuring Craig Le Clair from Forrester. Le Clair introduced the concept of information workers, a term that they use instead of knowledge worker, defined as “everyone between 18 and 88 with a job in which they use a computer or other [...]
Forrester Sourcing Forum Dispatch: Learning From Cisco’s Global Procurement Transformation (Part 1)
I spent the better part of yesterday at Forrester’s Sourcing and Vendor Management Forum in Chicago, which featured a number of excellent presentations by practitioners and Forrester analysts on both IT/services procurement and th…
Forrester’s Services Procurement Wave — Do the Means Justify the End? (Part 1)
I’ll be the first to admit: I can’t stand forced vendor rankings by third party firms, analyst or otherwise. Ever since I spent sleepless nights on the vendor side pulling together RFP responses from questionnaires that often show…
Forrester BP&AD Forum Keynote: The Empowered Future
I’m in DC at the Forrest Business Process and Application Delivery Forum – always a good conference in my experience – and Connie Moore opened the event with the morning keynote on business transformation and IT transformation. She showed some really great imagery about agility: a video clip of running water to represent where we [...]
Oracle’s High BI Bar: Managed, Multifaceted and Actionable
Oracle’s newest BI release is massive, spans multiple product categories, and raises the bar for competitors in dramatic fashion. In my prior post I focused on its rollout and competitive posture. The market has waited a long time as the reconciliation of many moving parts was accomplished – most notably the convergence of the Hyperion [...]
Oracle Sets Sights on BI Leadership. Has it Picked the Right Target?
Oracle is not first in BI, and wants to change that – that was the clear message of a well executed, multi-site “real plus virtual” event with top executives showing off the result of a multi-year effort to rationalize and integrate a set of leading but overlapping components into a seamless suite. Oracle Business Intelligence [...]
Forrester Full of Balooney
I had to laugh when I read about a new Forrester report that claims “curation” is a proven model for success based on the iPhone market. The analyst is arguing that less choice is better. When you have 200K applications available and the app developers are complaining about the noise levels they have to get [...]
