Two Questions and Some Answers
There are two questions that emerging companies in the CRM space field when they face the analysts — when are you going public and why don’t you build out a full CRM capability? The first question is easily and deftly handled by most executives and it must be. An IPO has its own cadence and [...]
Today is my last day at Gartner.
Today is my last day at Gartner. The last 5 1/2 years have flown by. I have learnt more than I imagined I could, and probably forgotten more too. I’ve done over 3000 inquiries, written over 100 research notes, led several magic quadrants, attended 100s of Research communities, spoke at numerous conferences and strategy days. [...]
10 Ways Cloud Computing Is Revolutionizing Manufacturing
The best manufacturers I’ve visited this year all share a common attribute: they are obsessed with making themselves as easy as possible to work with from a supply chain, distribution and services standpoint. Many are evaluating cloud-based manufacturing applications including Enterprise Resource Planning (ERP) and several have adopted cloud-based applications across their companies. With so much interest, [...]
Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis
The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set. The report and other reports such as these, are often used for bragging rights by vendors and for [...]
Rank
The CRM world has been atwitter, to borrow a phrase, ever since Gartner released its CRM market size report on April18. Since I am not rich, I do not own a copy of the document but the table of contents provides some very interesting fodder. The top five, in order, are Salesforce, SAP, Oracle, Microsoft [...]
2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based
Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating. In the recent Gartner report Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 published April 18, 2013 the authors provide insights into why the worldwide CRM market experienced 12% growth in 2012, three times the average of [...]
Is the day of the rock star analyst officially over?
There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.
Looking at The Future of Customer Service
The best part of my job is that I get to talk to people; lots and lots of people. I talk to so many people about the same subjects (in this case Customer Service) that I start to see patterns and trends emerge (I was told when I first started working at Gartner that two [...]
Microsoft and Salesforce are over 60% of all Gartner CRM Inquiries
Every year Gartner receives an average 100,000 inquiries from their valued end-user clients on a wide variety of IT topics. Their most recently released series of statistics is included in Inquiry Analytics Statistics: Topic and Vendor Mind Share for Software, 4Q12 published March 13th of this year. Ten geographic regions and eight industries are also tracked, [...]
Gartner: CIOs and CMOs must ‘turn sparks into flame’
In the most recent episode of CxO Talk, Vala Afshar and I asked Gartner group vice president, Mark P. McDonald, to advise CIOs who face declining IT budgets despite higher overall technology spend in their organization. Mark’s comments shed light on reformulating IT strategy to reflect changing corporate needs and the evolving relationship between the CIO and [...]
