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As customer engagement evolves, Social CRM poised for major growth

As customer engagement evolves, Social CRM poised for major growth

By Dion Hinchcliffe on September 12, 2011

Summary: With the Social CRM industry expected to top $1 billion in revenue in 2012, it’s growing faster that just about any other segment of social business. Yet the classic challenges of dealing with newly empowered customers but slow-evolving enterprise processes are likely to mean plenty of lost opportunity. To catch up, how can companies better [...]

Posted in Featured Posts, Trends & Concepts | Tagged Enterprise Irregulars, getsatisfaction, Paul Greenberg, Social CRM, Social Media, Wikileaks | 2 Responses

Monday’s Musings: A Working Vendor Landscape For Social Business

Monday’s Musings: A Working Vendor Landscape For Social Business

By R "Ray" Wang on August 15, 2011

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant [...]

Posted in Business, Featured Posts, Technology / Software | Tagged adobe, Adobe Omniture, Angel, Apps Strategy, Art Technology Group, ATG, Attensity, Attensity Group, Avaya, Bazaarvoice, broadvision, Broadvision Clearvale, CEO, CIO, Cisco, Cisco Quad, Clearvale, CMO, collaboration, collaboration software, community platforms, Consumerization of IT, crm, customer engagement, customer experience management, Customer Relationship Management, customer service, disruptive, disruptive technologies, Disruptive technology, e20, e2conf, early adopters, early adoptions, early movers, eGain, Endeca, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Facebook, Genesys, Get Satisfaction, getsatisfaction, google, GooglePlus, ibm, IBM Connections, IBM Lotus, ibm software group, INgage Networks, Jive, Jive Software, KickApps, lithium, Lithium Technologies, microsoft, Microsoft Lync, Microsoft SharePoint, middleware, middleware platforms, Monday's Musings, Monday’s Musings, Moxie, Mzinga, NewsGator, Omniture, oracle, Oracle ATG, Oracle Beehive, R "Ray" Wang;, R “Ray” Wang;, RightNow, RightNow Technologies, rwang0, Saba, Salesforce Chatter, salesforce.com, sap, SAP Streamworks, SCRM, sharepoint, social business, Social Business Software, social commerce, Social CRM, Social Media, social middleware, social service, social support, social technologies, Socialcast, socialtext, Software Insider, SoftwareInsider, Teleperformance, tibbr, Tibco, Tibco Tibbr, VMware, VMware SocialCast, west, yammer | 1 Response

Towards Effective Corporate Communications: Let Your Engineers do the Talking

Towards Effective Corporate Communications: Let Your Engineers do the Talking

By James Governor on June 10, 2011

One of the common urban myths about software developers and engineers is that they are poor communicators. While there are of course Aspergers types in tech, and some developers that just like to keep their heads down, just as there are in the broader population… spend ten minutes on the web and you can see [...]

Posted in Business, Featured Posts | Tagged corporate communication, developers, Expensify, getsatisfaction, marketing | Leave a response

Video and A Love Story

Video and A Love Story

By Jeff Nolan on January 12, 2011

e have been doing a lot of work with videos for marketing purposes, which is a new area for me. Couple of things I have learned: 1) Short is better. 2) Video engagement metrics are evolving but in general web site visitors really like video content. 3) Generalize as much as possible because changing existing [...]

Posted in Trends & Concepts | Tagged getsatisfaction, marketing, Marketing and Advertising, media, Video | Leave a response

The CRM Watchlist 2011 Part III: Representing the Pillars

The CRM Watchlist 2011 Part III: Representing the Pillars

By Paul Greenberg on January 4, 2011

Recapping the Past Week Okay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published. If you haven’t read them, please do. There is something of a method to the madness so it would be kind of important to read at least the first one to understand how [...]

Posted in Featured Posts, Technology / Software | Tagged crm, CRM Watchlist, Customer Relationship Management, Eloqua, Genesys, getsatisfaction, InfusionSoft, InsideView, JitterJam, Marketo, Moxie, Pegasystems, Sword-Ciboodle | Leave a response

My Obligatory post-Dreamforce post

My Obligatory post-Dreamforce post

By Chris Selland on December 14, 2010

A brief overview of my trip to Dreamforce last week.

Posted in Business | Tagged Cloud Computing, crm, df10, Dreamforce, getsatisfaction, salesforce, salesforce.com | 1 Response

What Does Assistly Think of Social Business?

What Does Assistly Think of Social Business?

By Esteban Kolsky on November 30, 2010

Following the series of asking vendors with Social Business credentials their thoughts on Social Business.  Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, Lithium, bluekiwi and NetBase are already posted. 1) Where is the Social world going to be in 12 months? 24 months? Today, Facebook and Twitter are two of the most popular websites on [...]

Posted in Trends & Concepts | Tagged Assistly, Attensity, Customer Experience, getsatisfaction, NetBase, social business | Leave a response

What Does NetBase Think of Social Business?

What Does NetBase Think of Social Business?

By Esteban Kolsky on November 29, 2010

Following the series of asking vendors with Social Business credentials their thoughts on Social Business – NetBase is next.  Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, Lithium and bluekiwi are already posted. Where is the Social world going to be in 12 months? 24 months? As I see it, the Social Web has [...]

Posted in Business | Tagged Attensity, Customer Experience, getsatisfaction, NetBase, social business, social web | Leave a response

*not* this blue kiwi :-)

What Does blueKiwi Think of Social Business?

By Esteban Kolsky on November 24, 2010

Following the series of asking vendors with Social Business credentials their thoughts on Social Business – Lithium is next.  Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, and Lithium are already posted. Where is the social world going in 12 months? With mainstream adoption of social media in the consumer space, the use [...]

Posted in Trends & Concepts | Tagged Attensity, bluekiwi, Customer Experience, Facebook, getsatisfaction, RightNow Technologies, social business, Social Media | Leave a response

What Does RightNow Technologies Think of Social Business?

What Does RightNow Technologies Think of Social Business?

By Esteban Kolsky on November 22, 2010

Next in our quest for vendor’s thoughts on Social Business is RightNow Technologies.  Want to read the previous ones? Here are Oracle, Attensity, Fuze Digital, Moxie Software, SAP, and GetSatisfaction. 1. Where is the Social world going to be in 12 months? 24 months? As the social web continues to grow at a staggering pace, and as consumers rapidly [...]

Posted in Trends & Concepts | Tagged Attensity, Customer Experience, Facebook, getsatisfaction, RightNow Technologies, social business, Social network | Leave a response

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