Holding a single version of the conversation
Here at the RightNow EMEA conference this morning, the SaaS customer service company is presenting its vision of the future of customer experience [disclosure: RightNow paid my travel and accommodation to be here]. RightNow’s customers are typically prosperous consumer brands at the leading edge of serving today’s socially networked, iPad-toting, metropolitan consumers. Those individuals expect [...]
RightNow buy opens Oracle’s SaaS gambit
When Oracle announced its new Public Cloud earlier this month, it promised a “complete suite” of applications ranging across financials, human capital, supply chain, procurement, CRM and much more. At the time it seemed the applications would be from Oracle’s existing portfolio, but today a new strategy became clear. With the acquisition of early SaaS [...]
Executive Profiles: Disruptive Tech Leaders In Social Business And Cloud Computing
Executive Profile Series Delivers The Inside View On Disruptive Technologies Starting this week, we’ll be kicking off an on-going series of interviews with the people behind the technologies in Cloud Computing and Social Business. The interviews should provide insightful points of view from a customer, industry, and vendor perspective. The transcript of the 30 minute [...]
Cloud transforming the business of customer service
Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to help them harness those trends.
RightNow spurns Oracle for NetSuite
Oracle was the loser when SaaS stalwart RightNow decided to move its financials to NetSuite OneWorld. Oracle lost the deal, says RightNow’s CEO, because it couldn’t be trusted on pricing…
Sigh. CRM is NOT Dead, OK?
I like RightNow. I really do. I think that their CX applications and platform are genuinely very good. I think they are an innovative company that has chutzpah. Their release of the Cloud Services Agreement – a contract that can be a model for the enterprise world – is proof of that. I think that [...]
