Hall of Lame

Facebook – #FAIL in Customer Service – Bad Process, BAD Process

Facebook – #FAIL in Customer Service – Bad Process, BAD Process

By Paul Greenberg on January 29, 2010

As you well know, I’m not a big fan of the frantic efforts of Facebook to treat its members like assets rather than like customers. The problem is that while it might be nice to attribute all their errors to the blinding desire of Mark Zuckerberg to capture revenue in some way – including using [...]

Posted in Featured Posts, Technology / Software | Tagged customer service, Facebook, Hall of Lame, Notable Stories, Online Communities, Social network, Technical support | 2 Responses

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