By Phil Fersht on April 19, 2013
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of [...]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, fersht, HfS, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, IT Outsourcing / IT Services, KPMG, Phil Fersht, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing |
By Zoli Erdos on March 25, 2013
Fellow Enterprise Irregular and HfS Research Founder Phil Fersht introduced their new Blueprint with an appropriate title: Step aside Magic Quadrant, hello Blueprint. I think such a milestone warrants a historical overview of Gartner’s Magic Quadrant, Hype Cycle, Magic Cycle, Magic Hype, Hyped Magik… or any other variation you prefer. And since it’s just a few [...]
Posted in Trends & Concepts | Tagged Blueprint, gartner, Gartner MQ, HfS Research, Horses For Sources, Humor, Hype Cycle, Just for fun, Magic Quadrant, research |
By Phil Fersht on March 18, 2013
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on February 19, 2013
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, dreamsource, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: State of the Outsourcing 2013, HR Strategy, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on October 16, 2012
And welcome back to our interview with KPMG’s Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Outsourcing Research, Phil Fersht, Shared Services and Outsourcing, The Future of Outsourcing |
By Phil Fersht on December 26, 2011
Well, another year goes by and HfS yet again escapes any legal action, terrorist attacks at our office, or disappearing bodies for being thoroughly unafraid to call the industry on its issues. So let’s reflect some of the defining moments of 2011
Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Enterprise Irregulars, HfS Research, Horses for Sources company news, IT Outsourcing / IT Services |
By Phil Fersht on December 20, 2011
In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay. You can also download your copy of the slides here. And if you can’t be bothered to listen to any of it, here were some of our predictions* highlights: 1. Outsourcing Providers will [...]
Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, ed caso, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HfS Research, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing, Outsourcing Advisors, Outsourcing Events, Outsourcing Research, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing, wells fargo |
By Phil Fersht on January 24, 2011
HfS Research, in partnership with the Outsourcing Unit of the London School of Economics, is hosting a webinar, sponsored by Accenture, featuring the key findings from the groundbreaking study of Cloud Business Services.
Posted in Business | Tagged BPO, Cloud Business Services, Cloud Computing, Enterprise Irregulars, HfS 2010 Cloud Business Services Study, HfS Research, Horses for Sources company news, Innovation in Outsourcing, IT Outsourcing / IT Services, Leslie Wilcocks, London School of Economics, LSE, Outsourcing, Outsourcing and Technology, Outsourcing Research, Outsourcing unit, Outsourcing Vendors, Phil Fersht, SaaS, Sourcing Best Practises, The Future of Outsourcing |
By Phil Fersht on January 17, 2011
Centro is taking the function of advertising-process sourcing to an entirely new level with a new managed services offering, called MediaOps, that will enable advertisers to outsource their entire digital media operations, which are typically onerous t…
Posted in Business | Tagged Centro Advertising, Enterprise Irregulars, HfS, HfS Research, Horses For Sources, Industry-specific Outsourcing, Innovation in Outsourcing, Knowledge Process Outsourcing, mark reed-edwards, media buying, media planning, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, Phil Fersht, Scott Golas, Sourcing Best Practises, Transis MediaOps |
By Phil Fersht on December 20, 2010
Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the …
Posted in Featured Posts, Technology / Software | Tagged Cloud Computing, Enterprise Irregulars, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, London School of Economics, Outsourcing Advisors, Outsourcing Research, Phil Fersht, SaaS, social networking, Sourcing Best Practises, The Future of Outsourcing, The Industry Speaks |
